JOB SUMMARY:

The ChoiceROCS Program Manager oversees the delivery and enablement of the Choice Revenue Optimization Consulting Services (ROCS) program. This person is responsible for managing and evolving the ROCS program. This role ensures hotels receive strategic revenue management support through structured service levels, improving performance and competitive advantage across the portfolio.

Note: This role is not eligible for visa sponsorship now or in the future.

RESPONSIBILITIES:

• Optimize and maintain internal integrity in areas such as billing, compliance and vendor relationships.

• Deploy initiatives that lift adoption and retention while streamlining current processes​.

• Be a leader in clarity through communication with franchisees and internal stakeholders through partnered cross-functionality.

• Manage internal processes and associated workflows, ensuring efficiency and compliance with program standards.

• Track, analyze, and forecast hotel engagement metrics to inform strategic decisions and optimize program participation.

• Communicate program updates, advocacy efforts, and informational opportunities to senior leadership and relevant stakeholders.

QUALIFICATIONS:

Employment Experience

• 5-7 years of Revenue Management experience

• Comprehensive understanding of Revenue Management principles and philosophies, tools, and reports, as well as industry standard metrics and related reports.

• Knowledge of Choice Internet sites, Property Management Systems, Choice distribution platforms and strategies, GDS systems a plus.

• Excellent written and verbal communication skills

• Ability to partner and collaborate with all levels of leadership

Technical Skills

• Proficiency in Microsoft Office and SharePoint, especially Word, PowerPoint, and Excel

Additional Skills & Competencies

• Ability to work independently and collaboratively with cross-functional teams

• Ability to manage multiple projects and prioritize tasks effectively

Education Requirements

• BS/BA degree  or an equivalent work-related experience in hospitality or Revenue Management.

• Revenue Management certification (CHRM or CRME) is preferred. 

Salary Range

The salary range for this position is $86,886- $102,219.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.  

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver