Who we are looking for

In this position, you will collaborate with State Street teams worldwide to lead the Reconciliation group supporting State Street reconciliation of ABOR / IBOR to Custody . You will be responsible for supervising and delivering all daily activities of the Reconciliation management team within a dynamic and challenging environment. The role requires initiating and fostering effective communication and professional relationships with business operations and IT teams to uphold the high standards of service provided to our clients.

Why this role is important to us

This role offers operational and managerial diversity at a senior level within the Reconciliation team. The Reconciliation Officer as the primary contact for internal and external clients. The team is tasked with conducting Cash, Position, and Non-Core reconciliations and supporting various functional teams to resolve exceptions within agreed SLAs. The ideal candidate will be an engaged manager, ensuring their teams deliver excellent service to both internal and external clients, respond promptly to client queries, and escalate unresolved issues to management for optimal resolution.

What you will be responsible for

• Supervise and manage the day-to-day activities of the Reconciliation Management team for designated units or clients

• Drive process excellence in reconciliation through proactive exception lifecycle management

• Ensure quality service delivery and maintain positive client sentiment, including direct client interactions

• Support robust risk management and control practices

• Apply comprehensive knowledge of standards, methodologies, processes, systems, and technologies necessary for investment management operations

• Conduct advanced analysis in areas of expertise, identify and address work-processing issues, and recommend improvements to streamline operations

• Coordinate with colleagues across regions or divisions globally to resolve client issues

• Review reconciliation processes to identify operational trends, issues, and opportunities for enhancement

• Perform responsibilities independently within established guidelines and procedures

• Proactively manage Client Change Request items affecting enterprise processes and operating models

• Communicate effectively regarding issues with clients and SSC management, ensuring timely follow-up and resolution

• Provide guidance, support, and development opportunities to team members

• Demonstrate strong analytical skills

• Lead transformation projects and initiatives to achieve organizational objectives efficiently and accurately

• Manage KPIs, KRIs, and OKRs for your respective group

• Exhibit results-oriented behavior with a sense of ownership and accountability

• Understand and drive cost/budget initiatives

• Foster a culture of performance-based rewards

• Assume end-to-end accountability, collaborating across functions, businesses, and locations

• Manage influence and facilitate effective communication among stakeholders regionally and globally

• Instill a culture of risk excellence across teams

• Promote a culture of change and innovation

What we value

• Extensive experience in asset management, investment operations, reconciliations, and fund accounting

• Comprehensive understanding of the asset management industry acquired through diverse roles within the sector

• Exceptional critical thinking, problem-solving, and decision-making capabilities

• Hands-on expertise with reconciliation tools such as TLP/IntelliMatch and proficiency in manual reconciliation processes

• Strong communication and presentation skills suitable for audiences of varying sizes and seniority

• Self-motivated, adaptable, and able to demonstrate initiative under pressure

• Effective teamwork abilities

• Willingness to work beyond assigned duties and areas of expertise

Education & Preferred Qualifications:

• Degree in finance, business, technology, or related field, with 5-7 years of relevant industry experience

• Proven ability in client communication and interaction at all levels

• Deep understanding of Middle or Back Office operations, including end-to-end processes for Mutual Funds, Hedge Funds, ETFs, and other investment vehicles; proficiency in multiple asset classes such as derivatives, bank loans, fixed income, OTC products, etc., and comprehensive knowledge of their life cycles

• Familiarity with key technologies supporting investment management operations, including TLM/TLP and Intellimatch

• Experience in leading organizational change and familiarity with change management principles, techniques, and tools

• Advantageous experience in leveraging technology solutions such as low-code tools, SQL, Python, or similar platforms and AI

• Advanced skills in MS Excel, Access, Word, and PowerPoint

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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