Your Opportunity at ARC’TERYX:
As the ReBIRD Product Owner, you will champion the Guest experience and own complex projects across ReBIRD services and programs. You will define business requirements, align stakeholders, and ensure solutions meet operational and Guest needs, across all channels. Your work will translate business needs into scalable solutions that elevate the guest experience, improve front-line efficiency and support the global ReBIRD service promise. This role offers the opportunity to cross-functionally collaborate implement analytical solution design and directly impact the strategic decision that shape ReBIRD on the global platform. You will partner directly with the Technical Product Manager to translate business/guest roadmaps into technical sprint execution.
This role is based in North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale. The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, inclusive of Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce.
If you were in the ReBIRD Product Owner role now, here are some of the core activities you would be doing:
Overseeing multiple projects or initiatives, ensuring alignment between business objectives and project goals and outcomes
Leading product discovery and aligning stakeholders for ReBIRD service capabilities
Translating business needs into clear requirements for Technology partners
Driving initiative to identify process improvements, gaps or opportunities to improve efficiency
Collaborating with cross-functional teams to ensure smooth delivery, adoption, and global to regional readiness
Coordinating roadmap communication and supporting workshop, process mapping and design sessions
Monitoring platform(s) performance and identifying opportunities for guest-experience and operational improvements
Here are some of the things you could be working on in the future:
Supporting the ReBIRD Commercial team in strategic project planning, defining scope, and establishing realistic timelines
Advancing platform scalability and operational readiness to seamlessly support expansion into new global markets
Strengthening system stability and platform reliability through continuous improvement and data-driven optimization
Partnering with Regional enabling functions to deliver localized technology capabilities that precisely fit regional market nuances
Are you our next ReBIRD Product Owner?
You have a degree in Business, Technology, Computer Science or related field / equivalent applied experience
You have 5+ years of experience in Product Ownership or a related role in direct-to-consumer technology, or omnichannel operations, with POS (Point of Sale) systems, ERP or circular economy/recommerce platforms
You demonstrate ability to translate business needs into actionable product requirements, user stories and acceptance criteria
You have experience working in an Agile/Scrum development environment and managing a product backlog
You exhibit strong organizational and time management skills
You have proficiency in visually expressing ideas through presentations or reports
You have proficiency using project management tools such as Jira
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it
Compensation:
The salary range for this role is CAD$94,000 - CAD$124,000
Total Rewards
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.
Join us in creating positive change in ourselves, our communities, and the world.
Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.
