Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

At our Global Excellence Centre (GEC) in Hyderabad, we support Solenis’ global operations by driving excellence in IT, analytics, finance, and other critical business functions. Located in the heart of the IT hub, the GEC offers a dynamic work environment with strong career development opportunities in a rapidly growing yet stable organization. Employees benefit from world-class infrastructure, including an on-campus gym, recreation facilities, creche services, and convenient access to public transport.

For more information about Solenis, please visit www.solenis.com.

🚨 We're Hiring:  Job title -Procurement Assistant II
📍 Location: Hyderabad India – Hybrid
🕒 Full-Time | Permanent Position

Job Description:

Summary

The Associate - Remote Monitoring Center (RMC) is responsible for supporting global remote monitoring operations, IoT device onboarding, controller monitoring, troubleshooting, data validation, and asset management activities. The role ensures seamless connectivity and monitoring of customer equipment while providing operational support to field technicians, engineering teams, IoT specialists, and digital platform stakeholders.

Key Responsibilities

•            Monitor connected devices and IoT platforms.

•            Perform device onboarding and asset management.

•            Provide Level-1 troubleshooting and incident resolution support.

•            Maintain data quality, reports, SOPs, and documentation.

•            Support process improvement, automation, and compliance initiatives.

•            Collaborate with Global IoT, Engineering, Digitalization, and Service teams.

Systems & Tools

•            Cumulocity

•            Salesforce

•            SAP / SAP Fiori

•            Microsoft Power Apps

•            Service Desk Plus

•            Microsoft 365

•            OnGuard, WebMaster One, Intuition 6 & 9

KPIs

•            Turnaround Time (TAT)

•            Quality & Accuracy

•            SLA Compliance

•            Productivity

•            Data Accuracy

•            Stakeholder Satisfaction

Qualifications

Bachelor degree in Engineering, Information Technology, Electronics, Computer Science, or related field. 0-3 years experience in remote monitoring, technical support, IoT operations, or customer support.

Skills

•            IoT and device monitoring knowledge

•            Problem solving and troubleshooting

•            Data analysis and reporting

•            Communication and teamwork

•            Customer focus and continuous improvement mindset

Some benefits of working with us

• Access to a huge array of internal and external training courses on our learning system (free)
• Access to self-paced language training (free)
• Birthday or wedding anniversary gift of INR 1500
• Charity work once a year, to give back to the community
• Company car, phone if required for role
• Competitive health and wellness benefit plan
• Continuous professional development with numerous opportunities for growth
• Creche facility
• Employee Business Resource Groups (EBRGs)
• Electric car charging stations
• Hybrid work arrangement eg. 3 days in office
• Internet allowance
• No-meeting Fridays
• Parking on site (free)
• Relocation assistance available
• Staff hangout spaces, enjoy games like carrom, chess
• Transport by cab if working the midnight – 7am shift
• Well connected to public transport, only a 10 min walk to office

We understand that candidates will not meet every single desired job requirement.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

Solenis is constantly growing.  Come and grow your career with us.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.