What you can expect

ZoomMate (https://zoommate.com) seeks a Principal AI Agent Engineer, Research Engineer, or Applied Scientist to develop its AI Agent System framework and infrastructure. This position focuses on creating the agent harness, including runtime, orchestration, tool integration, memory, and evaluation layers. These components enable downstream ZoomMate Agent products. The role involves collaborating directly with product teams to implement the framework into practical applications. The successful candidate will contribute to delivering innovative agent experiences while ensuring seamless integration with various platforms and tools.

About the Team

We are a focused team delivering impactful ideas quickly. Engineers are responsible for outcomes from initial design to production across Zoom's products. Small, efficient teams enable quick decisions and rapid iteration. We leverage advanced AI tools like Claude Code and Codex to build agent infrastructure. We integrate infrastructure, research, and product seamlessly, eliminating silos. Our compact, skilled team achieves significant results with fewer resources. Roles are flexible, emphasizing expertise over titles. Whether specializing in backend, research, or applied systems, contributors who build and deploy agentic systems are valued.

Responsibilities

• Designing, building, and improving the ZoomMate agent harness, including orchestration, tool use, sandboxing, memory management, context handling, and multi-step reasoning loops for team collaboration.
• Architecting the underlying agent framework and API/SDK surface, so Zoom product teams can embed ZoomMate Agent capabilities with minimal integration cost.
• Building and integrating tool-use and interoperability layers, including MCP-style connectors and agent-to-agent (A2A) patterns, so agents can act across Zoom's ecosystem and third-party apps.
• Designing and running evaluations and benchmarks for agent quality — reasoning, tool-use success, latency, and cost — and use them to drive iteration.
• Owning the full lifecycle of the services you build — design docs, code review, deployment, monitoring, on-call — with production-grade reliability at Zoom scale.
• Partnering closely with the product teams consuming ChatKit, turning their real integration pain points into better shared infrastructure rather than one-off fixes.
• Integrating deeply with Zoom's engineering platforms, leveraging internal tooling to accelerate delivery.
• Integrating AI coding agents like Claude Code and Codex into daily workflows, embedding that understanding into the design of tools tailored for such agents.
  

What we’re looking for

• Have 5+ years of industry experience building production software and/or ML systems.
• Show practical experience developing agentic systems using LLMs, including tool use, planning, reasoning, memory, orchestration, or multi-agent coordination, implemented in production or research/prototype formats.
• Possess programming fundamentals: data structures, algorithms, concurrency, and system design.
• Have excellent communication skills and a collaborative, ownership-driven mindset — you'll be building infrastructure other teams depend on.
• Demonstrate be fluent in Python, and comfortable with at least one of Java/Go/TypeScript depending on the surface you're building.
• Have experience with agent frameworks and orchestration (LangGraph, LangChain, AutoGen, or an equivalent), RAG pipelines, or vector databases.
• Possess experience with LLM post-training/fine-tuning, reinforcement learning, or building rigorous agent evaluation frameworks.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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