Practice Coordinator

Location: Dover, Delaware
Position Type: Full-Time
Department: Kent County Social Prescribing & Integrated Outpatient Services

About the Role

Impact Life is seeking an experienced and collaborative Practice Coordinator to provide day-to-day leadership and coordination for our Kent County Social Prescribing & Integrated Outpatient Services program.

This position oversees an integrated, community-based model designed to improve treatment engagement and access to comprehensive recovery supports for adults with opioid use disorder, stimulant use disorder, co-occurring behavioral health conditions, and complex social needs.

The Practice Coordinator brings together medical care, behavioral health, peer recovery, Social Prescribing, and community-based services to create coordinated, person-centered pathways to care. The role also provides staff leadership and is responsible for program implementation, quality improvement, partnership development, reporting, and contract compliance.

Key Responsibilities

• Oversee day-to-day implementation and operations of the Social Prescribing & Integrated Outpatient Services program.
• Develop and coordinate workflows that support low-barrier access, participant engagement, treatment retention, and continuity of care.
• Coordinate services across medical, behavioral health, peer recovery, Social Prescribing, and community-based systems.
• Support individualized Social Prescribing pathways connecting participants with healthcare, recovery supports, wellness activities, community resources, and other non-clinical supports.
• Facilitate warm handoffs and effective connections to treatment, healthcare, housing, transportation, recovery support, and community resources.
• Collaborate with the Nurse Practitioner, Peer Recovery Specialist/Link Worker, behavioral health providers, and community partners.
• Provide supervision, guidance, coaching, and day-to-day leadership to assigned staff.
• Participate in recruitment, onboarding, training, performance management, and professional development.
• Build and maintain partnerships with healthcare, behavioral health, SUD treatment, recovery, and community organizations.
• Strengthen referral pathways and support outreach, education, participant recruitment, and community awareness.
• Monitor participant engagement, retention, referrals, linkages, and required program performance measures.
• Coordinate data collection and reporting required by leadership, funders, and applicable contracts.
• Monitor program documentation for timeliness, quality, completeness, and compliance.
• Lead and participate in quality improvement initiatives.
• Ensure program activities align with applicable grant and contract requirements.

Requirements

Required Qualifications

• Bachelor's degree in social work, behavioral health, public health, human services, healthcare administration, or a related field. Equivalent relevant education and experience may be considered.
• Minimum of three years of relevant experience in behavioral health, substance use disorder services, recovery services, community health, care coordination, Social Prescribing, or a related human-services setting.
• Demonstrated experience coordinating programs, services, or multidisciplinary care.
• Experience supervising, coaching, or providing day-to-day leadership to staff.
• Strong understanding of substance use disorder, recovery-oriented systems of care, social determinants of health, and person-centered services.
• Strong organizational, communication, documentation, problem-solving, and relationship-building skills.
• Ability to manage multiple priorities, monitor deliverables, and meet reporting and contract deadlines.
• Ability to collaborate with medical, behavioral health, peer recovery, and community partners.
• Ability to travel locally throughout Kent County and to community or partner locations as required.

Preferred Qualifications

• Master's degree in social work, behavioral health, public health, healthcare administration, or a related field.
• Experience with Social Prescribing, integrated care, outpatient behavioral health, SUD treatment, or peer recovery services.
• Experience with grant- or contract-funded programs, including performance monitoring and reporting.
• Experience with quality improvement and data-informed program management.
• Knowledge of Kent County and Delaware healthcare, behavioral health, recovery, and community resources.
• Experience using an Electronic Health Record (EHR).

What We're Looking For

The ideal candidate is a strong program coordinator and people leader who can keep multiple systems moving together. This person should be comfortable supervising staff, developing community partnerships, monitoring outcomes and deliverables, and working across healthcare, behavioral health, recovery, and social-service systems.

We're looking for someone who understands that successful recovery and health outcomes are influenced by more than clinical treatment alone and can help build a program that connects participants with the broader resources and supports they need.

Benefits

Impact Life offers eligible employees a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) and Roth 401(k) retirement options
• Paid time off
• 11 paid holidays annually
• Training and professional development opportunities
• Wellness resources