JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

As Operations Manager for JLL's retail portfolio in Queensland, you'll be the driving force behind day-to-day property operations across a dynamic collection of retail assets. Working alongside the Senior Centre Manager and Retail Manager, you'll serve as the primary onsite point of contact for clients, stakeholders, and building teams. Your focus will span operational budget oversight, comprehensive maintenance programs, contractor relationships, minor works delivery, and robust risk and compliance frameworks. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this role offers meaningful exposure to both operational excellence and strategic asset management. You'll coordinate everything from statutory compliance and safety management to financial tracking and vendor procurement, ensuring each property delivers exceptional performance while meeting rigorous standards. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll have the autonomy to make decisions, drive improvements, and build lasting relationships that create value across the portfolio.

An overview of the role:

• Implement and maintain comprehensive risk management programs including regular audits, incident reporting procedures, and emergency response protocols across multiple properties

• Oversee operational budgets, prepare and code accounts payable, track capital expenditure, and provide monthly reporting on budget performance and forecasting

• Manage contractor relationships and procurement processes, ensuring vendors deliver services safely, on time, and within budget while adhering to client guidelines and JLL best practices

• Serve as the primary onsite facilities contact for retailers and stakeholders, building effective relationships and responding promptly to operational needs

• Coordinate tenancy fitout works alongside client-appointed coordinators and retail design managers, ensuring compliance with landlord requirements and building codes

• Ensure full compliance with OH&S regulations, Building Code of Australia, Australian Standards, Disability Discrimination Act, and all statutory certification requirements

• Conduct regular building audits, maintain asset registers with complete maintenance histories, and prepare lifecycle analysis reports for equipment replacements

• Develop and implement costed capital improvement plans, managing minor works projects from concept through delivery

• Produce timely monthly reports covering incidents, contract expiries, compliance status, and planned preventative maintenance programs

Sounds like you? This is what we are looking for:

• Bachelor's degree in facilities management, building, business, or related field with 3–5 years' experience in facilities and property management

• Demonstrated experience working in large retail assets or related commercial property environments

• Sound technical knowledge of building systems including air conditioning, fire protection, CCTV, mechanical and electrical systems, and BMS platforms

• Proven capability in contractor management and understanding of local occupational health and safety requirements

• Experience interpreting and managing commercial contracts with strong attention to detail in financial matters

• Proficiency in Microsoft Office suite (Outlook, Excel, Word) with ability to produce technical reports, budgets, schedules, and correspondence

• Valid driver's licence and clear police record in relation to financial or relevant offences

• Background in hospitality or customer-focused service industries (preferred)

• Development or construction coordination experience (preferred)

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands

• 18 weeks paid maternity leave

• Private Health Insurance Discounts

• Active Social Club

• Employee assistant program

• Novated Lease for EV cars

• Paid time off for volunteer work

• Career Opportunities with Australia's #1 Commercial Real Estate firm

• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ528955

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.