Job Title: Network Management Systems (NMS) ServiceNow Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity: 

We are seeking a talented ServiceNow Developer to join our team. In this role, you will utilize your expertise in ServiceNow development to build and maintain custom applications, workflows, and integrations on the ServiceNow platform. You will also play a key role in enhancing and automating request fulfillment workflows, integrating ServiceNow with network management systems, ensuring seamless workflows across various business processes. This is an exciting opportunity to contribute to high-impact projects in a dynamic and growing organization. As a ServiceNow developer, you will collaborate with cross-functional teams to deliver high-quality solutions that meet business needs and technical requirements.

Responsibilities:

• Design, develop, and enhance request fulfillment workflows to streamline and automate the lifecycle of service requests.

• Work closely with business users to define and implement efficient request fulfillment processes, ensuring smooth and effective service delivery.

• Integrate ServiceNow with network management systems (e.g., Riverbed, SolarWinds, Network Node Manager), ensuring real-time data flow and automated incident responses.

• Automate and manage CMDB (Configuration Management Database) processes, including the discovery, import, and maintenance of configuration items (CIs) and their relationships.

• Troubleshoot and resolve issues related to integrations between ServiceNow, network management systems, and the CMDB.

• Collaborate with cross-functional teams to gather requirements for custom applications, integrations, and workflows that optimize network management, service requests, and configuration data.

• Create and optimize integrations between ServiceNow and various Network Management Systems

• Develop scripts and workflows to automate network management tasks within ServiceNow

• Develop and maintain documentation for ServiceNow applications and integrations

• Participate in ServiceNow upgrades and ensure compatibility with NMS integrations

• Provide technical guidance and mentorship to junior developers

• Stay current with ServiceNow platform updates and new features relevant to NMS

Qualifications:

• Bachelor's degree in Technical field or equivalent work experience 

• 10+ years of related work experience

• TS/SCI with Poly required 

• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer)

• Strong knowledge of JavaScript, AngularJS, and web services (REST, SOAP)

• Experience with ServiceNow modules including CMDB, ITSM, and Discovery

• Experience in developing custom applications and integrations in ServiceNow

• Knowledge of database design and management within ServiceNow

• Strong troubleshooting, problem-solving and analytical skills

• Excellent communication and collaboration abilities

• Experience with Agile development methodologies

Desired:  

• ServiceNow Certified Implementation Specialist - ITSM

• Experience with other ITSM platforms and NMS tools

• Familiarity with network protocols, technologies, and common NMS platforms

• Knowledge of ITIL processes and best practices

• Familiarity with scripting languages commonly used in network automation (e.g., Python, NodeJS, Perl)

• Experience with performance analytics and reporting in ServiceNow

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$120,800 - $265,800