Job Description:

Essential Job Duties

1. Primary point of contact representing SelectHealth Medicare Advantage products.

2. Answers calls from Medicare sales phone lines and Medicare Agent overflow calls.

3. Responds to website inquiries as needed.

4. Sends out Medicare Advantage sales materials / kits.

5. Conducts Medicare benefits education and sales related activities from inbound call inquiries regarding SelectHealth Medicare Advantage products. This includes activities such as: responding to inquiries, generating appointments, following up on leads, referrals, and re-marketing opportunities. 6. Stays current on general plan design and modifications to provide accurate and appropriate information.

7. Documents and tracks all sales calls in the CRM system.

8. Educates callers on correct use of their plans, including coverage of benefits, utilization, and administrative guidelines, in collaboration with teammates and other departments.

9. Facilitates the prompt resolution of benefits and enrollment questions of potential Medicare Advantage enrollees on the initial call or provides timely follow-up when additional research is required.

10. Maintains the confidentiality of member's personal information to be compliant with internal confidentiality policy. Maintains customer history in member tracking system using correct codes and detailed comments.

11. Makes outreach welcome and retention calls to existing members ensuring they received information, understand all benefits, have an assigned a primary care provider.

12. Completes an optional supplemental benefit (Dental and vision) enrollment for existing members.

13. Provides support to customer service on member outreach projects.

14. Follows up on call satisfaction surveys as needed.

15. Conducts all activities in full compliance with state and federal regulatory requirements.

Minimum Qualifications

Note: These qualifications should not be edited by a recruiter.

• Two years of customer service experience.
• Two years working in insurance industry in similar role
• Medicare insurance and regulatory knowledge.
• Intermediate computer skills including experience with word processing, databases, and spreadsheets.
• Must obtain a resident health and life license within 6 months of hire date and non resident licenses in Utah, Idaho and Nevada, additional as needed.

Preferred Qualifications

• AS degree in business, communication or other related business field

Interact with others requiring the employee to communicate information.
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Operate computers and other office equipment requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.