Job Description

What is the opportunity?

Lead RBC Royal Trust's regional support operations as Manager, Regional Support Team. You'll oversee a dynamic team delivering exceptional trust and estate services, develop junior talent into future officers, and ensure operational excellence while balancing national consistency with regional flexibility. This role offers significant impact on team development, client satisfaction, and regional performance within a market-leading wealth management organization.

What will you do?

• Directly manage and coach Estate and Trust Officers in training and Regional Support Team Administrators, conducting regular performance reviews and identifying development opportunities

• Conduct monthly, quarterly, and annual performance management discussions, providing constructive feedback and building team capability

• Actively manage succession planning and recruitment initiatives in partnership with the Regional Manager to develop future officer-level talent

• Ensure all client concerns are resolved promptly and effectively, demonstrating ownership at first point of contact and driving continuous improvement in client experience

• Maintain adherence to all applicable policies, government regulations, and anti-money laundering requirements, coaching team members on technical and policy standards

• Manage a small book of accounts to ensure active engagement in operational and technological processes within the team

• Successfully execute organizational change while supporting and coaching employees through transitions, fostering collaboration across internal partners

• Build strong, high-functioning teams with complementary strengths based on ability, behaviour, and diversity, while maintaining accountability and operational excellence

What do you need to succeed?

Must haves:

• 4-7 years of experience in a client service and/or management role, preferably in Trust & Estate operations

• University degree, TEP (Trust and Estate Planner) designation or equivalent, and Canadian Securities Course

• Advanced knowledge of personal trust products, services, and Common Law/Civil Code relative to Estate, Trust, and Agency business

• Demonstrated ability in managing complex personal and family dynamics, conflict resolution, and communication about investment, estate, and taxation issues

• Strong people development skills with proven ability to coach, identify talent, and create environments where excellence is celebrated

• Technological literacy and proficiency with standard computer systems and software

Nice-to-have:

• Additional professional development or certifications in wealth management or trust administration

• Experience managing operational and reputational risk in financial services

• Knowledge of RBC Royal Trust products and services across multiple regions

• Demonstrated success leading through organizational change initiatives

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Additional Job Details

Address:

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Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.