Key Areas of Responsibility:

The role of the Logistic Coordinator is a global role and may be asked to perform duties for countries across the globe.  The individuals in this role must handle multiple simultaneous tasks by reviewing customer orders, sourcing decisions based on business rules and conditions, providing information such as order status and part number information to internal and external customers. Updating work orders with information in a time sensitive manner to ensure that schedules for the field can be managed in an optimized way is key to the success of this role and NCR services. 

Basic Requirements 

•             Flexible schedule, ability to work various shifts 

•             Call Center, Field Service Center, Customer Service, Service Parts and/or transactional contact center experience preferred. P.C. literacy and knowledge of MS Office applications required. 

•             Demonstrates the ability to understand the fundamental principles of Customer Service and Service Parts as stated within the NCR-GSP policies and procedures and can communicate those principles when discussing tasks, assignments, projects, etc. 

•             Listening:  Demonstrates the ability to hear, understand and respond to non-technical as well as technical, verbal communications commonly encountered in the workplace, on the telephone or other electronic mediums.  

•             Oral Communication:  Uses appropriate vocabulary and grammar when speaking; Expresses ideas in a clear, thorough and concise manner; Ability to listen to a customer, understand his/her needs and be able to verbally demonstrate they have listened, understood and can clearly articulate the need as well as actions which will be taken to resolve customer request.   

•             Written Communication:  Demonstrates the ability to respond to emails, in clear and concise manner.  Ability fills out forms, system input etc. with accuracy.  Accurately communicates information received from others. 

•             Problem Solving:  Demonstrates the ability to understand the fundamental principles and elements of problem-solving techniques and can follow and/or execute procedures and guidelines set by the department.  Uses appropriate tools, forms, and can collect data and identify resources when necessary to determine solutions.