Job Description:

About DXC Bulgaria  

We are DXC – a Fortune 500 global IT services leader.

In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.

We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.

Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

About the role

The SOC Analyst is responsible for delivering operational services to outsourcing accounts on time, on target with quality and work on shifts which include night shifts as well. The SOC Analyst focuses on accepting and analyzing security incidents related to the supported customer environments. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction and predefined Service Level Agreements. He/she works in close relationship with other teams and is under direct supervision by the team management.

Daily challenges

• Incident Logging, Categorization, Prioritization, Management and Closing:

• Incident Logging, Categorization, Prioritization, Management and Closing.

• Open an Incident record (where not already automated) for each Incident to record and track all relevant information, as well as provide a complete history of events and activities throughout the incident lifecycle.

• Categorize and prioritize the Incident so that it can be handled quickly and efficiently.

• Upon closing the incident verify that the categorization and closure code of the incident is correct.

• Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.

• Do generic troubleshooting within the applicable technology platform that Cyber Security Analyst is responsible for.

• Escalation to Security support teams as needed.

eXperience and skills required

• Pursuing a degree in Computer Science or other related areas or equivalent certifications (CompTIA Security+, CCNA, CCNP, SNIA,).

• Fluent in English.

• Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line – the position is on shifts, including night shifts.

• Strong interpersonal and security skills, good communication skills and customer centric focus, good analytical skills, team player.

• Ability to pro-actively learn new technology, processes and other skills.

• Flexible, self-motivated with the ability to work under pressure in an international and culturally diverse organization.

Company benefits

At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.

• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.

• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.

• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.

• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.

• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.

• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.

• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English.

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.