Human Resources Business Partner

Location: CHANEL Vancouver Oakridge Boutique
Reports to: People & Organisation Director
Contract: Full-time and Permanent Position
Travel: this role will require occasional, planned travels, across Canada (mainly in AB, and occasionally in ON & QC.)

Your role @ Chanel:

 CHANEL is seeking a People & Organisation (P&O) Business Partner to support our Fashion and Fragrance & Beauty retail teams across Western Canada, with a primary focus on Vancouver and Calgary.

As a trusted advisor to boutique leadership, you will help shape an exceptional employee experience across the full talent lifecycle—from talent attraction and onboarding to performance, development, engagement, and employee relations. This role is highly collaborative and requires a strong in-person presence at the Vancouver Oakridge Boutique, at least four days per week, to remain closely connected to our retail teams and business priorities.

What impact you can create at Chanel:

Strategic HR Partnership & Employee Relations

• Partner closely with Fashion Boutique and Fragrance & Beauty Retail Environment Support leaders to develop and deliver people initiatives aligned with business priorities.
• Provide day-to-day HR guidance, coaching, and support to Boutique Directors and management teams.
• Lead regular people discussions with Boutique Directors, including workforce planning, employee relations, performance management, talent development, and engagement.
• Support employee meetings and performance processes, and partner with leaders on disciplinary and corrective-action processes, ensuring consistency, fairness, and appropriate documentation.
• Identify opportunities to strengthen people processes, policies, and ways of working to support organizational effectiveness.
• Develop and implement talent integration, recognition, diversity, equity, and inclusion initiatives.
• Analyze employee feedback and survey results, and support leaders in translating insights into meaningful engagement actions.
• Lead and participate in relevant committees, including Health & Safety and Diversity, Equity & Inclusion.

Talent Attraction, Engagement & Onboarding

• Partner with the P&O team and boutique leaders to continuously improve recruitment strategies, tools, and candidate experience.
• Coach hiring managers on effective interviewing, selection, and hiring practices.
• Collaborate with Boutique Directors to identify and attract exceptional retail talent for each location.
• Manage the end-to-end recruitment process, including candidate assessment, offer development, compensation discussions, contract preparation, and preboarding.
• Build structured onboarding plans with hiring managers to ensure new employees are welcomed, equipped, and set up for success.
• Maintain accurate employee and job data in Workday, including new-hire entries and employee changes.
• Track, analyze, and present recruitment metrics—including time-to-fill and hiring trends—to identify opportunities for improvement.
• Conduct exit interviews and identify themes that can inform retention and employee-experience strategies.

Learning, Development & Talent Management

• Partner with Boutique Management teams to assess team learning needs across soft skills, technical capabilities, and business competencies.
• Recommend and coordinate development opportunities that support individual growth and business performance.
• Build tailored development roadmaps for key talent and potential succession candidates, considering individual needs, operational realities, and organizational priorities.
• Support leaders in building a culture of feedback, coaching, recognition, and continuous learning.

This job description is not intended to be exhaustive. Additional responsibilities may be assigned based on evolving business needs.

What you will bring to the role:

• 7–10 years of progressive HR Business Partner experience, or equivalent experience in a strategic HR role.
• Fluency in English and Mandarin, both written and spoken.
• Strong knowledge of Canadian employment and labour legislation, with sound judgment and discretion when managing sensitive or complex matters.
• Strong understanding of the Western Canadian retail talent market.
• Demonstrated experience coaching leaders and influencing outcomes in a collaborative, service-oriented environment.
• Experience in recruitment and/or talent acquisition, including both high-volume and specialized searches.
• Experience using an HRIS; Workday experience is strongly preferred.
• Working knowledge of LinkedIn Recruiter or similar talent-sourcing platforms.
• Strong project-management skills, with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• Exceptional organization, attention to detail, and accuracy.
• A collaborative, proactive approach and the ability to influence without direct authority.
• Resilience, positivity, curiosity, and a genuine commitment to listening and understanding others.
• The ability to balance people priorities with the realities and pace of retail operations.

You are energised by:

• Working in a fast-paced environment with changing priorities.
• Serving as a proactive coach and trusted partner to Boutique Management teams.
• Building strong relationships across functions, boutiques, and markets.
• Creating meaningful, inclusive, and memorable employee experiences.
• Supporting talent development, succession planning, and retention.
• Helping retail teams thrive through thoughtful, practical people strategies.

What you would gain from this experience:

• The opportunity to deliver excellence within a Maison that places the long-term success of its people and business at the forefront.
• A collaborative and inclusive environment that values diverse perspectives, strengths, and experiences.
• Meaningful exposure to both Fashion and Fragrance & Beauty retail operations.
• Opportunities to grow your career through mentorship, learning, and internal mobility.
• A competitive compensation package of $95,000–$100,000 CAD annually, plus bonus eligibility.

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.
• Financial Security – A strong company pension plan and bonus program to help you plan for the future.

• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!

• Parental Support – A robust global parental leave policy to support you during life’s important moments.

• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.

• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow.

*Benefits are eligibility dependent and subject to change at any time.

CHANEL CANADA ULC.  welcomes all applicants for this position. We are committed to fair and accessible employment practices.  Accommodations are available upon request for candidates with disabilities throughout the recruitment process.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.