Home-BasedThe DCX Client Services - Home Based Account Coordinator will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.  

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.  

REQUIRED CORE COMPETENCIES 

• Effective communication skills with a problem-solving attitude   

• Possesses strong multi-tasking and prioritization skill sets 

• Work well with others and be a team player 

• Research-driven and customer-focused individual 

• Accurate with detailed information 

WHAT YOU WILL DO

• Responsible for responding promptly to customer inquiries. 

• Responsible for providing customers with information on product pricing, features, and availability. 

• Responsible for creating proposals, quotes, and opportunities. 

• Responsible for creating presentation format and compiling data for the preparation of sales presentations. 

• Responsible for documenting all order-related activities in various systems. 

• Ensures up-to-date records of customer interactions, transactions, comments, and complaints. 

• Responsible for managing high volume of inbound and outbound emails. 

• Responsible for providing general day-to-day customer service to clients and vendors. 

• Ad hoc duties as assigned 

WHAT WE LOOK FOR

• Education: College degree in Marketing, Communications, Business Administration, or any related field.

• Experience: 1–3 years of experience in Customer Service, Sales, Marketing, Account Coordination, or direct promotional sales.

• Language Proficiency: Very proficient in both written and spoken English.

• Working Schedule: Ability to work within US operating hours.

• Technical Skills: Proficient in Microsoft Office and Google Workspace applications.

• Industry Specific Software/Knowledge:

• Experience in the promotional products industry is highly preferred.

• Customer-oriented with the ability to adapt and respond effectively to diverse customer personalities and needs.

• Experience handling inbound and outbound calls, customer retention, and inside sales is preferred.

• Experience creating quotes, proposals, sales presentations, and customer documentation.

• Experience managing high-volume email correspondence and customer inquiries.

• Familiarity with promotional industry-specific software such as Sage, ESP, CommonSku, and Syncore.

• Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.

• Proficiency in Google Sheets, Gmail, and other Google Workspace applications.

• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.

• Basic exposure to NetSuite is ideal.

• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.

WHAT WE OFFER

• Salary Range: Php 37,500

• Industry: Promotional Products

• Job Type: Full-time

• Work Shift: 8:00 AM - 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

• #DCXWorkFromHome Set-up