The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a FSQA Specialist, you will take on a key responsibility in ensuring that a company's food products meet established standards of safety and quality. You will complete tasks related to food inspection, testing, and regulatory compliance, and play a crucial role in protecting consumers and maintaining the company's reputation. Your role needs a good understanding of food safety regulations and quality standards, good organizational skills, and good problem-solving abilities. You should also have good communication skills, as you often need to coordinate with various stakeholders, from production staff to suppliers to regulatory authorities, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Supplier & Product Compliance

• Conduct supplier and product onboarding to ensure compliance with company food safety and quality requirements.
• Develop and maintain quality specifications and collaborate with suppliers to implement best practices.
• Analyze customer complaint trends and work with suppliers to drive corrective action and continuous improvement.

Regulatory & Labeling Compliance

• Collaborate with the Regulatory team to verify ingredient lists, allergen statements, and nutritional information for weekly menus.
• Ensure supplier information is accurate and up to date within company systems.
  Verify ingredient information uploaded to websites, ensuring consistency and accuracy for customers.

Cross-Functional Collaboration

• Work with internal teams, including procurement, culinary development, and distribution, to ensure food safety and quality objectives are met.
• Communicate effectively with suppliers, regulatory authorities, and internal stakeholders to address compliance and quality concerns.
• Other duties as assigned.

What you’ll bring

• Bachelor's degree in Food Science, Nutrition, or a related field.
• Strong knowledge of food safety systems, HACCP principles, and quality assurance standards.
• Experience in food labeling legislation, preferably with Canadian regulatory requirements.
• High level of analytical skills with experience in data analysis and trend identification.
• Excellent communication and collaboration skills.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Ability to work independently, prioritize workload, and adapt to shifting business needs.
• Experience in supplier management and product quality assurance.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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