About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Role :
The Facilities Management Planner plays a key role in ensuring the smooth, efficient operation of our facilities by managing the full lifecycle of maintenance tickets and work orders. This role combines hands-on coordination of reactive and preventive maintenance with data-driven analysis to track performance, identify trends, and drive continuous improvement across facility operations.
Job Code:
Incremental 2026DELI-185
Responsibilities :
Triage, prioritize, and assign incoming facilities service requests within the Ticketing Portal (CMMS/CAFM)
Schedule and dispatch reactive maintenance tickets and scheduled preventive maintenance (PPM) to technical teams and vendors based on asset priority and SLA commitments
Track open work orders from initial logging through execution to closure, ensuring clear communication with end-users throughout the lifecycle
Coordinate site access permits, work permits, and completion sign-offs for external service providers
Track and report on core facility metrics, including Mean Time to Repair (MTTR), SLA achievement, first-time fix rates, and reactive vs. preventive workload ratios
Build and maintain facility performance dashboards using data visualization tools
Perform trend analysis on ticket volume and asset failure rates to identify operational bottlenecks and chronic equipment failures
Evaluate vendor performance data to support SLA reviews, contract negotiations, and invoice approvals
Enforce Standard Operating Procedures (SOPs) for ticket logging, status updates, root-cause tagging, and purchase order tracking
Conduct weekly audits of closed work orders to verify data accuracy, complete documentation, labor/material cost attribution, and safety compliance
Conduct root-cause analysis (RCA) on SLA breaches or critical failure events to prevent recurrence
Requirements :
3–5 years of experience in Facilities Management or a related field
Strong analytical skills with proven experience in data analysis, reporting, and data visualization tools
Hands-on experience with CMMS/CAFM systems
Ability to interpret operational KPIs and support data-driven decision-making
Excellent organizational and communication skills, with the ability to coordinate effectively with technical teams, vendors, and stakeholders
