Automation Support During Services

• Execute automation-related tasks during preventive and corrective maintenance of filling and packaging machines.

• Diagnose and resolve issues related to PLC logic, HMI interfaces, sensors, actuators, servo/drive systems, and communication networks.

• Perform software adjustments, parameter tuning, and functionality testing.

Startup & Commissioning Activities

• Support automation commissioning of filling equipment after overhauls, rebuilds, upgrades, or major service interventions.

• Validate machine sequences, interlocks, safety circuits, and system integration with upstream/downstream equipment.

• Ensure machines reach rated performance, efficiency, and quality KPIs.

Troubleshooting & Technical Support

• Provide on-site and remote troubleshooting to minimize downtime and ensure production continuity.

• Conduct root‑cause analysis and implement corrective actions to prevent recurring automation failures.

Documentation & Reporting

• Prepare service reports, findings, and recommended actions after each intervention.

• Update and maintain machine configurations, software backups, and technical documentation.

• Communicate technical information clearly to customers and internal stakeholders.

Customer Interaction & Technical Guidance

• Provide technical guidance to operators and maintenance personnel regarding automation systems.

• Train customer staff on proper use, troubleshooting, and basic diagnostics of filling automation.

• Represent the company professionally on-site, ensuring customer satisfaction.

Compliance, Safety & Quality

• Follow corporate safety procedures, lock-out/tag-out (LOTO), and risk assessments during all interventions.

• Ensure all automation modifications comply with internal standards and customer requirements.

• Promote continuous improvement and operational excellence during field activities. 

Collaboration & Coordination

• Work alongside mechanical, electrical, and process engineers to ensure aligned service execution.

• Coordinate with project teams for upgrades, retrofits, and complex service events.

• Escalate critical issues to central engineering when required.