Schedule: Thursday–Monday | 3:00 PM – 11:00 PM EST
Training Schedule (First 30–60 Days): Monday–Friday | 12:00 PM – 8:00 PM EST`

About the Role

We are seeking a highly organized, extremely tech-savvy Executive Assistant / Operations Support Specialist to support the owner and leadership team across both a growing home health business and related business operations.

This role will primarily focus on supporting the home health agency with clinical coordination, scheduling support, staff communication, training coordination, and operational tasks. Over time, the role will also assist with marketing, CRM management, social media, AI-related website tasks, and administrative support for multiple businesses.

This is an ideal role for someone who thrives in fast-paced environments, learns systems quickly, enjoys solving problems, and is highly comfortable working across multiple computer platforms and software tools.

Primary Responsibilities

Home Health Operations Support (Primary Focus)

• Support daily home health operations and clinical coordination
• Assist with last-minute staffing and scheduling needs
• Coordinate with clinicians, caregivers, patients, and office staff
• Help support onboarding and training-related tasks
• Monitor operational workflows and assist with administrative follow-up
• Communicate professionally via phone, email, and messaging platforms
• Assist with documentation, CRM updates, and system management
• Support after-hours operational coverage and issue escalation when needed

Executive Assistant & Administrative Support

• Assist the owner with day-to-day operational and administrative tasks
• Help organize projects, follow-ups, reminders, and internal workflows
• Support communication between departments and leadership

Marketing / Social Media / Website Support

• Assist with social media posting and content coordination
• Support CRM organization and marketing tasks
• Assist with AI-driven website updates and administrative website tasks
• Help maintain organized digital systems and online workflows

Requirements

What We’re Looking For

Required Qualities

• Extremely computer savvy and fast at learning new systems
• Comfortable managing multiple software platforms simultaneously
• Strong English communication skills (written and verbal)
• Comfortable speaking with clinicians, patients, and professionals
• Highly organized and dependable
• Able to multitask and stay calm under pressure
• Strong problem-solving skills and attention to detail
• Self-motivated and able to work independently once trained
• PC compatible setup required (Windows-based computer only)
• Dual monitor setup required
• Reliable high-speed internet connection

Preferred Experience

• Experience supporting home health, healthcare, or medical operations
• Experience with scheduling, staffing coordination, or clinical support
• Experience with CRM systems, social media, or digital marketing
• Experience with website management or AI tools is a strong plus
• Gaming or advanced computer hobby background is considered a major advantage due to strong system navigation and technical adaptability