Meet the Team

CX Engineering – Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, and knowledge capabilities that power Cisco’s global technical-support experience. Our portfolio spans case management, troubleshooting, AI capabilities, automation platforms, intellectual capital, security and compliance, and supporting infrastructure. We partner across product, engineering, operations, security, and service delivery to transform complex support needs into secure, scalable solutions—from discovery through production and operationalization. Our globally distributed team combines product and program leadership, architects, engineers, and change and release professionals around a common commitment to measurable customer and business outcomes. Joining this team means helping shape how AI, automation, and modern engineering workflows improve engineer productivity and customer and partner experiences at Cisco scale.

Your Impact

Lead integrated delivery across a value stream or portfolio of approximately 10–20 applications, including multiple related programs, product roadmaps, and operational dependencies. Translate strategic priorities into a coordinated, multi-quarter program roadmap with clear outcomes, sequencing, investment requirements, and decision points. Orchestrate execution across more than six Agile teams or an equivalent level of organizational and technical complexity, spanning multiple engineering domains, functions, partners, and releases. Own critical-path management, portfolio-level risks, budgets, resource trade-offs, outcome metrics, and executive decision support. Coach other program managers and establish repeatable delivery practices that improve predictability, quality, adoption, and transition into ongoing operations.

Minimum Qualifications:

• Bachelor’s degree with 6+ years of related experience, Master’s degree with 4+ years of related experience

• 5+ years of experience leading software, platform, or technical-program delivery using Agile, Scrum, SAFe, or comparable iterative development practices

• Experience with integrated roadmaps, critical paths, cross-team dependencies, risks, budgets, resources, and delivery metrics across multiple releases or functions

• Experience delivering enterprise software or platform programs involving more than six Agile teams—or an equivalent level of technical, organizational, and stakeholder complexity

• Technical experience across at least two relevant domains, such as cloud services, APIs, data platforms, AI/ML, workflow automation, DevOps, security and compliance, or enterprise-support systems

Preferred Qualifications:

• Experience with technical-support operations, service-delivery platforms, case-management systems, knowledge-management systems, or engineering workflow tools

• Experience applying AI, automation, or agentic AI or AI-enabled automation capabilities to program management, service delivery, or operational processes, with a clearly defined business or operational result

• PgMP, PMP, PMI-CPMAI, SAFe, Scrum, ITIL, change-management, financial-management, Cisco technical, or comparable professional certification

• Demonstrated ability to translate complex technical information, delivery data, and business trade-offs into concise executive recommendations

• Experience leading globally distributed teams and mentoring program managers or technical delivery leaders through ambiguous, high-impact initiatives

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.