Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Home Trust: Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people. 

Join Home Trust as a Deposit Administrator- Servicing, reporting to Team Leader, Deposits Operations, and be part of our talented and growing team! 

About the role:

The Servicing Deposit Administrator is responsible for providing administrative and operational support for registered
and non-registered deposit products, including Guaranteed Investment Certificates (GICs) and Savings Accounts. This
role ensures the accurate and timely processing of customer servicing requests while maintaining compliance with
regulatory requirements, internal policies, and service level standards.

The Servicing Deposit Administrator performs a variety of financial and non-financial account maintenance activities,
including renewals, beneficiary updates, banking changes, transfers, corrections, Power of Attorney (POA)
management, registered plan transactions, and other account servicing requests. The role requires a strong attention to
detail, excellent organizational skills, and a customer-focused approach to support both internal and external
stakeholders.
 

Working closely with various teams across the organization, the Servicing Deposit Administrator helps ensure client
information is maintained accurately, servicing requests are completed efficiently, and operational risks are minimized
through adherence to established procedures and controls. Please note that this is a temporary role for 6 months.

Key Responsibilities:

Account Servicing & Administration

• Administer servicing transactions for registered (RIF, RSP, TFSA) and non-registered deposit products, including Guaranteed Investment Certificates (GICs) and Savings Accounts.

• Process account maintenance requests accurately and within established service standards.

• Review and update client information to support Know Your Customer (KYC) requirements and ensure account records remain accurate and up to date.

• Complete renewals, re-registrations, ownership changes, rate changes, beneficiary and successor holder updates, and account corrections.

• Support registered product servicing, including RRSP to RRIF conversions and other registered plan maintenance activities.

• Manage Power of Attorney (POA) requests and maintain appropriate documentation and records.

• Manage Commercial update requests and maintain appropriate documentation.

• Process banking information updates and ensure all changes are verified and accurately reflected on client accounts.

• Review documentation for completeness, accuracy, and compliance with regulatory and internal requirements.

Client & Broker Support

• Respond to inquiries from clients, brokers, advisors, and internal stakeholders in a professional and timely manner.

• Research and resolve servicing issues, escalations, and account discrepancies.

• Provide exceptional service while ensuring all requests are handled efficiently and accurately.

• Communicate effectively with internal departments to facilitate the resolution of complex client inquiries.

Operational Processing

• Manage and prioritize requests received through designated servicing inboxes.

• Perform financial adjustments and non-financial account maintenance activities to meet customer needs and business objectives.

• Generate, print, and distribute client correspondence, letters, statements, tax slips, and other account-related documentation.

• Maintain accurate records and audit trails for all servicing transactions.

• Ensure all assigned tasks are completed within established service level agreements (SLAs).

Compliance & Risk Management

• Ensure all transactions comply with company policies, procedures, and regulatory requirements.

• Protect the confidentiality and security of client information.

• Identify and escalate potential risks, exceptions, and operational issues as required.

• Support quality control reviews, audits, and regulatory reporting requirements.

Continuous Improvement & Team Support

• Contribute to process improvement initiatives that enhance efficiency, accuracy, and the client experience.

• Assist in maintaining procedures, job aids, and operational documentation.

• Participate in system testing, projects, and departmental initiatives.

• Support the onboarding, training, and cross-training of team members.

• Provide backup coverage across operational functions as required.

• Promote a collaborative team environment by sharing knowledge, best practices, and continuous improvement ideas.

What we’re looking for:

Formal Education:
• Post-secondary degree or diploma in a related area or discipline (university an asset)
• Additional relevant accreditation(s), certification(s) are assets

Related Experience:
• 2 years (Senior 4-6 years) related experience
• Demonstrated administration within finance or compliance  

Skills Required: 
•  Solution-focused who takes initiative, ensuring self and teamwork effectively within established guidelines
•  Detail oriented, strong organizational, time-management and analysis skills
•  Able to multi-task and flourish in a fast-paced, deadline-driven work environment
•  Excellent written and oral communication skills
•  Exceptional interpersonal relationship and building and listening skills
•  Effective leader who drives achievement while motivating and engaging others through fostering a collaborative team environment
•  Solid knowledge of MS Office

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.

• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

• On-Site Fitness: Gym access at our London and Montreal offices.

What you can expect - pay & process:

• Expected base salary range is $50,000- $55,000 .   

• This posting is for an existing temporary vacancy within our organization.

• Artificial intelligence may be used in parts of the recruitment process.

• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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