Demo Environment Operations Manager

Minimum qualifications:

• 3 years of experience leading technical teams or managing technical operations, ideally within Sales Engineering, Technical Support, or DevOps environments.

• 5 years of hands-on experience with cloud platforms (AWS, GCP, Azure), API integrations, containerization (Docker, Kubernetes), and modern web stacks.

• Experience with scripting (Python, Bash, JavaScript) for environment setup and automated testing.

• Experience leading cross-functional delivery teams for corporate events, product launches, or software releases.

Preferred qualifications:

• Proven ability to balance leadership/administrative duties with hands-on technical contribution as a working manager without losing momentum on either front.

• Advanced experience managing, configuring, and optimizing workflows in Jira / Jira Service Management.

• Dedication to empowering team members and supporting their day-to-day well-being and career progression.

• Strong composure and organizational skills when juggling competing priorities during crunch periods around key events.

• Exceptional verbal and written communication skills across technical and executive stakeholders.

About the job:
The Demo Environment Operations Manager is a hybrid leadership role designed to lead projects and initiatives and drive operational efficiency in the Wiz Demonstration Environment. Functioning as a true working manager, this individual balances people management and strategic project delivery with hands-on engineering duties.

In this role, you will lead the overall team of Demo Engineers, oversee day-to-day tasks, drive large-scale event delivery initiatives, and work directly alongside your team to build, troubleshoot, and maintain demonstration environments for global sales and marketing efforts.

Responsibilities:

• Directly manage, mentor, and evaluate the team of Demo Engineers, fostering a supportive environment.

• Monitor bandwidth, assign incoming work, and ensure engineers have the tools, guidance, and backing necessary to complete tasks successfully.

• Develop and refine best practices, standards, and guidelines for demo environment creation, maintenance, and scenario lifecycle.

• Track operational metrics (ticket volume, fulfillment times, request types) to identify common pain points and continuously optimize operations.

• Partner closely with Product teams to define long-term demo roadmap and strategy while leveraging deep technical expertise to evaluate feasibility, drive innovative demo capabilities, and architect scalable solutions.

• Collaborate with Product Engineering, Sales Engineering, Product Marketing, and Executive Leadership to define deliverables and timelines for critical demonstrations.

• Actively pick up and resolve demo requests alongside the team, fulfilling senior engineering responsibilities as needed.

• Design, build, script, and configure demo environments, sample datasets, and cross-product integrations.

• Work with cross-functional teams to develop and lead escalations when required.