Who we are:

Mama Money  is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond. What started in 2015 as a cross-border payments service has grown into a multi-product financial platform. We give people the tools to send, save, and manage money — on their own terms, at a socially fair price.

Mama HQ is in beautiful Cape Town, South Africa. We're 150 people strong (and counting), representing 19 countries across Africa, Asia, the UK, and Europe. From remittances to a growing range of financial products, everything we build is in service of people who deserve better. Our culture reflects that same commitment. We look after our team the way we want them to look after our customers. "Just be lekker!" means we trust our talented, diverse people to do what's right and make it happen — simply and with heart.

We've earned a few accolades, built lasting partnerships, and grown our reach in ways we're proud of. We've had good times and tough times, but our focus has never shifted. People over profit, always.

We are looking for a CS Operations Manager to lead our Customer Service and Operations function. This is a senior leadership role responsible for managing a team of managers and ensuring our customers receive a consistently excellent experience across all touchpoints. You will play a key role in shaping operational strategy, driving continuous improvement, and ensuring that our teams are equipped to scale alongside a fast-growing business

As our Customer Success Operations Manager you will:

Required experience:

Skill and attributes:

Why Mama?

At Mama Money, we build products that help people do more with their money, from sending money home, to saving, to accessing money in ways that feel safe & simple. The work we do matters because it helps real people in real ways every day.

We care about making life easier for our customers. We’re not afraid to give things a go, and we take ownership of what we do. We keep learning, support each other, and stay focused on what matters most.

If you’re looking for meaningful work and a team that cares about what they’re building, Mama Money could be the right place for you.

Mama’s values:

• Making it easier for customers
• Give it a go
• Just own it