E-commerce is booming â but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, weâre on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, weâve built a tech-driven logistics platform powering 600+ brands â from fast-growing DTC players to global names like MUJI, Aigle, and CabaĂŻa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, weâre solving logistics challenges that others havenât dared to tackle â making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, weâre scaling rapidly â from 10 million orders in 2024 toward ambitious enterprise expansion.
The journey ahead is bold, and weâre looking for the right partner to help us lead the way.
đ About The Role
The Customer Success Specialist will be responsible for retaining and building Bigblue small to medium accounts by increasing their overall satisfaction, helping those accounts to grow & upsell, and eradicating churn.
Location: Paris 9th, France (Hybrid)
As Customer Success Manager, you will:
Own the success of a portfolio of small to medium merchants
Provide strong support when complex cases cannot be handled in a written way (level 2 of escalation)
Serve as the main point of contact for a defined merchant portfolio, managing the relationship end-to-end with limited supervision
Monitor account health metrics proactively to detect risks before they escalate
Handle escalations autonomously â from identification to resolution â with a clear sense of ownership
Retain and grow merchant revenue
Identify and act on upsell and expansion opportunities within your business unit
Spot high-potential merchants and actively support their growth into higher tiers
Build lasting relationships that reduce churn and increase merchant satisfaction
Continuously improve merchant experience
Build pro-activate communications to help our merchant improving their experience with Bigblue
Identify recurring pain points across your accounts and propose scalable solutions (templates, processes, playbooks)
Contribute to team rituals and knowledge-sharing â webinars, best practice guides, internal documentation
Flag patterns in merchant feedback that can inform product or ops improvements
đŒ You would be a great fit if this sounds like you:
2+ years of experience in a client-facing role
Exceptional organizational & time management skills
Excellent interpersonal skills
Detail-oriented and problem-solver
Analytical mindset
Quick learner â you are able to assimilate huge amounts of information quickly.
Customer ultra-centricity
Fluent in đ«đ·Â and đŹđ§
đ„ Bonus points for
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Nice to haves:
Ability to remain calm under pressure
Prior experience in logistics, fulfilment or related fieldsÂ
Be autonomous to solve issues with merchants
Have an optimistic point of view: âthere are no problems, only solutionsâ
Experience in a scale-up
Other language skills ( đȘđž, đ©đȘ, đźđč)
Why join Bigblue
đŒ High impact role: Be at the center of our growth journey and help shape the team that will power Bigblueâs future.
đ Founders-led company with an innovative, caring culture.
đ Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
đ International environment: Work across Paris, Madrid, London, and our European warehouse network.
đą Brand-new offices in the heart of Parisâ 9th arrondissement (biggest tech hub).
đ± 10⏠meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
đ§ââïž ClassPass membership for fitness & wellness.
đ„ïž MacBook or any setup you need â your choice of equipment to do your best work.
đ©ș 100% health insurance coverage with Benefiz.
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Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age⊠At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many âboxesâ you tick on the job description, if you have the energy and passion to help shape Bigblueâs entrepreneurial adventure, APPLY.
Hiring Process:
1. Discovery call with a Talent Acquisition Manager (Google Meet)
2. Experience deep dive with the Hiring Manager (Google Meet)
3. Case-study with the future team
4. On-site interviews (in our Paris offices)
5. Reference checks
6. Offer
