À propos de ce poste Customer Service Representative I chez Incora
Incora · Sur site · Chihuahua, Avenida La Cantera, MEX
- Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisions
- Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing
- Maintain positive working-relationships with external customers and all inter-working departments and personnel
- Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
- Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
- Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
- Provide LTA contract administration support, as assigned
- Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)
- Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements
- Process daily release orders system and verify against contract to ensure information is correct
- Process material returns (RMA's) as requested by the customer
- Understand and ensure proper quality flow downs are in place for contract review
- Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating
- Assist in issuing shopping and inventory locator service requests
- Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
- Prepare and follow through with customer expedite request
- Train/mentor others within sales department (as assigned)
- Perform ad hoc projects and tasks (as assigned)
- Attend department or company sponsored training or meetings, as required
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