The Customer Service Specialist supports internal and external customers by delivering timely, accurate, and professional service. The role coordinates day-to-day shipment activities, communicates proactively with stakeholders, and helps ensure each shipment is managed in line with agreed service levels, procedures, and compliance requirements.

Responsibilities:

• Serve as a point of contact for customers and internal stakeholders via phone, email, and internal systems.

• Enter bookings in the TMS (Transport Management System) and continuously update jobs to reflect changes in the operating environment.

• Create, update, and monitor shipments in relevant systems, ensuring data accuracy throughout the shipment lifecycle.

• Coordinate routings, pick-ups, deliveries, and exceptions in cooperation with local offices, partners, and carriers.

• Provide timely status updates and required documentation and escalate risks or service issues as needed.

• Calculate transit-times, shipment prices.

• Support pricing, quotations, and other customer requests in line with approved processes and guidelines.

• Work in accordance with applicable regulations, quality standards, and security requirements.

• Contribute to continuous improvement by identifying process gaps and proposing practical solutions.

• Review reports in the Transport Management System and other systems to ensure a smooth shipment lifecycle and that all required steps are completed for billing.

• Perform other related duties as required by business needs.

Education:

A completed vocational qualification or bachelor’s degree (or equivalent practical experience) is preferred. Previous experience in customer service, logistics, or operations support is an advantage.

Skills & Knowledge:

• Strong written and verbal communication skills

• Good command of English (additional languages are an advantage)

• Customer-oriented mindset with strong attention to detail and follow-through

• Ability to work in a fast-paced environment and demonstrate schedule flexibility when required

Salary Ranges gross per month:

EUR 2,135.94- EUR 3,051.37

#LI- Hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

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