About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

Role Description

• Assist with the development and implementation of contract management strategies that align with the organization's goals and objectives.

• Identify, develop, and implement process improvements in contract operations to increase efficiency and effectiveness.

• Collaborate with other departments such as sales, operations, legal, and SHI leadership to ensure smooth contract operations.

• Analyze and track the performance of existing contracts using a Contract Lifecycle Management (CLM) tool.

• Managing the lifecycle of contract partner onboarding and flow-down processes within the CLM tool.

• Gather, organize, and manage contract-related data for analysis. This could involve maintaining a database of contract details, terms, and performance metrics.

• Identify and anticipate potential operational risks within Request for Proposals (RFPs) and contracts, then develop strategies to mitigate these risks.

• Support negotiation processes by providing data-driven insights, aligning with operational standards, and offering recommendations.

• Document and present information regarding the capabilities of SHI standard processes, tools, and teams.

• Professional presence in all levels of communication.

• Collaborate and contribute during the Request for Proposal process on strategic contract opportunities, including the presentation of operational requirements, providing strategic recommendations, communicating with various internal SHI departments, monitoring operational action items, and reviewing drafts.

• Manage internal and external contract audit processes from initial investigation through to resolution.

• Liaise with Optimization Coaches to ensure processes are well documented and updated as needed.

• Perform process building, data collection, analysis, and reporting for sales and marketing initiatives.

• Lead high-level, long-term data projects in collaboration with various organizational groups.

• Maintain and improve processes for better reporting and support resource allocation for new teams.

• Onboard new teams to organizational tools and operational builds.

• Communicate regularly with coaches regarding necessary changes to personnel training.

• Generate and manage standard and ad hoc reports for special projects, merging data from various tools and databases.

• Collaborate on the Public Sector SharePoint portal to enhance tool usage and reporting.

• Provide proactive recommendations that align with Public Sector business strategies.

• Align marketing and sales leadership with activities to ensure optimal execution by the team

Behaviors and Competencies

• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

• Project and Goal Focus: Can align and adjust work to support broader project goals and strategies.

• Planning: Can identify opportunities for improvement, propose plans, and organize resources without explicit instructions.

• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

• Strategic Thinking: Can contribute to the development of strategic plans and initiatives.

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Collabration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.

Skill Level Requirements

• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic

• Experience with video conferencing platforms such as Teams, WebEx, and Zoom - Basic

• Understanding of SHI’s products, services, and offerings - Basic

Preferred Skills

• Familiar with Public Sector business and the proposal-to-contract process

• Passion for Strategic and persuasive writing

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• 1-3 years of experience in a sales, contract, sales operations, sales support, analyst, or similar role

• Ability to travel to SHI, Partner, and Customer Events

• Ability to travel 10%

• Working knowledge of MS Excel, Powerpoint and Teams

The base salary pay range for this position is $45,000 - $95,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status