WHAT SHOULD I KNOW BEFORE I APPLY?

Welcome! We’re excited that you’re interested in applying for a position at Lewis & Clark College. Before you get started, here are a few important things to keep in mind:

• Returning Applicants: If you’ve previously been hired for a position at Lewis & Clark College, we’d love to see you back! Please close this window and log into your Workday account using your LC credentials. You can easily apply through the Talent and Performance icon on your home page.

• New Applicants: If you’re applying for the first time, we encourage you to prepare your resume and gather your I-9 documents in advance. This will help streamline your application and hiring process! For more information and resources, please visit our Student Employment Resources.

WHO WOULD I REPORT TO?

WHAT DEPARTMENT IS THIS IN?

WHEN DOES THIS POSITION BEGIN (AND END, IF APPLICABLE?

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JOB PURPOSE:

IT Help Desk Assistants will be the front-line support for all student personal laptop and Law School student printer issues and emergency classroom technical/media support, respond to requests for assistance in person, email, live chat and by phone. 

PREREQUISITES FOR ELIGIBILITY:

Preferred to be computer proficient in Apple OSX, Windows or both. Must know how to install a printer and how to access a wireless network.  Prefer applicants have some AV/Media equipment experience like projectors.  Must be dependable, reliable and accountable due to the fact that this is a busy customer service position.

DUTIES AND RESPONSIBILITIES:

• IT Help Desk Assistants will be the front-line support for all student personal laptop and school-owned printers.
• In addition, they may handle on-call emergency classroom technical/media support when needed.
• Laptop duties include helping students connect their laptops to our wireless network, installing student printers on each laptop, installing PioNet network access software.
• Additional lab duties include answering questions on word processing, spreadsheets; maintaining the two student printers including supplying them with paper/toner and offering assistance with email, live-chat & over the phone.
• IT Help Desk Assistants will also respond to classroom technology issues, which may include troubleshooting computer and AV-Media equipment problems.

RESPONSIBILITY TOWARDS DIVERSITY:

• Ability to honor and work with all identities and individuals, particularly those who are underrepresented in the country and/or at Lewis & Clark College.

SCHEDULE:

Hours of operation are Monday through Friday 8am to 8pm.
Preference for the following:

Mondays 11am - 1:30pm
Fridays 11am - 2pm

WORK STUDY REQUIREMENT:

• (Work-Study Preferred)

RATE OF PAY:

$17.00 per hour

Career Competencies Gained From This Role Include:
·  Communication: Clearly and
effectively exchange information with others through written, verbal, and
non-verbal methods.

·  Professionalism: Demonstrate
responsibility, dependability, and ethical behavior in the workplace.

·  Technology: Use digital tools
and technologies to complete tasks efficiently and effectively.

Lewis & Clark College adheres to a nondiscriminatory policy with respect to educational programs, activities, employment, and admission.  We do not discriminate on the basis of actual or perceived race, color, sex, religion, age, marital status, national origin, the presence of any physical or sensory disability, veteran status, sexual orientation, gender identity, gender expression, or any other basis prohibited by applicable federal, state, and local laws.  The Associate Vice President of Human Resources has been designated to handle inquiries regarding employment- and disability-related non-discrimination policies.  Title IX inquiries may be directed to the Title IX coordinator or deputy Title IX coordinators.

(https://www.lclark.edu/about/title_ix_compliance)

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. 

Eligibility to Work
In order to comply with US Homeland Security Department regulations, all employees must complete an I-9 form in Workday prior to or no later than the first day of work and bring originals (no photocopies) of their supporting documentation to Human Resources no later than the 3rd business day of employment. Failure to have a completed I-9 form on file with the College will result in immediate termination of employment.