ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Receive and process daily bank deposit lists provided by the onshore team.
• Accurately post cash receipts, electronic payments, and paper checks into the accounting or billing system.
• Reconcile payment postings with remittance advices and bank deposits.
• Identify and investigate discrepancies when payments and records do not match, ensuring timely resolution.
• Maintain detailed records of all transactions for audit and reporting purposes.
• Handle different posting workflows for electronic and paper check payments, adhering to standard turnaround times.
• Communicate with the onshore team regarding unresolved posting issues or missing information.
• Assist with month-end close and cash reconciliation activities as required.
• Ensure compliance with internal controls and financial policies.

Requirements

• At least 6 months BPO experience
• Experience in healthcare/finance is a PLUS!
• Must be detail oriented
• Proficient in using MS Excel
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal and written English skills
• Willing to work onsite in MAKATI
• Amenable working night shifts

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives