Pre-Sales Application Support:

• Utilize system performance on customer provided sample. Create application report to demonstrate systems capability and strength for commercial team to win business.
• Participate on pre-sales discussions with Customers as a technical expert.
• Support Sales to define system configuration and finalize customer technical spec review.
• Attend Trade Show/Conference or other industry event to demonstrate equipment and/or present technical information on behalf of the company.

Customer satisfaction and Training:

• Provide high level applications support to set up and program new system at customer site.
• Diagnose and resolve customer issues and concerns with AXI equipment
• Advising Customers the best solution for their sample and new requirements
• Provide AXI application training to customer/distributor/junior colleagues.
• Training document preparation.
• Brief Manual or WI preparation for customer or other team member use.

​Business Strategy and Product Development Support:

• Taking active role with testing software releases, new features and bug fixes.
• Justify customer or market requirements, and convert them to practical Engineering Special Request (ESR) criteria or Engineering Change Request (ECR) Criteria.
• Contribute to Engineering road map based on VOC and technical experience
• Gather intelligence on markets, competitors and customers and provide analysis and advice to management.

Responsible Regions:

80% Time for SEA projects. 

Education and Experience Requirements

• College or Bachelor Degree with Automation Control / Mechanical Automation or related major.
• 3+ years experience in similar customer technical support role for capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry.
• Preferred to have working experience in AXI, AOI or SPI , such as Viscom, Omron, Vitrox, Koh Young, ASM, SAKI, MVP.
• Working experience in MNC is preferred.

Preferred Skills and Abilities

• Proactive, responsible, confident, pleasant and customer-oriented.
• Results driven and a self-starter.
• Good Communication skills in written/Verbal and Presentation.
• Creative Thinker with problem solver skills.
• Team player who is unafraid to proactively draw on various resources in the organization to achieve objectives.
• Accommodate extensive travel, both domestic and international (approx 70%).
• Good English/Chinese Ability. Able to work both in English and Chinese environment.

Working Condition and Physical Demands

• Daily work in Office/Lab Environment
• Factory Environment when travel.
• Can expect work in Clean room Environment