Daily, the Project Managers focus on the following areas:

• Schedule stand-ups and other meetings with their team and their clients.
• Manage the budget for all of their projects, constantly communicating with clients about the scope, timing, and remaining resources
• Keep team members busy. There’s always work to be done. Our PMs help devs find the right work for them.
• Assist in documenting the design of the process for the contact center
• Provide key assistance for transitioning from delivery to managed services
• Helping clients understand how the delivery team will meet their business goals and the costs around using those technologies.
• Identifying tradeoffs between various solution options.

• Knowledge of the contact center industry is a MUST HAVE
• AWS ecosystem knowledge - AWS Certifications are even better. 
• Experience with AWS Connect is a huge plus
• Certified Scrum Master, SAFe certification
• Experience managing complex technology projects in/for large organizations
• Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment. We are customer-obsessed, and we deliver amazing results.
• Thorough knowledge of agile methodologies such as Scrum