We are hiring a process-driven A/R Collections Specialist to manage the full delinquency lifecycle across a portfolio of accounts.

This role owns execution from initial delinquency tracking → lien preparation → legal referral → payment posting, ensuring every account is handled accurately, consistently, and within defined timelines.

This is not a reactive role. It requires structured execution, daily follow-through, and strict documentation discipline.

If you are someone who:

• Tracks every account without gaps
• Follows process without shortcuts
• Communicates clearly and professionally
• Works consistently under defined workflows

You will perform well in this role.

Core Responsibilities

Collection Reporting & Portfolio Management

• Maintain accurate collection reports across assigned accounts
• Execute full delinquency workflows within the system
• Perform daily review of delinquency modules and close resolved accounts
• Monitor active payment plans and ensure compliance
• Maintain updated tracking logs with process milestones

Lien Processing

• Prepare lien documentation based on thresholds and policy
• Submit liens for recording within timelines
• Release liens immediately upon full payment
• Coordinate approvals with associations

Legal Referrals & Attorney Coordination

• Prepare accounts for legal escalation
• Coordinate with attorneys on account status and payments
• Conduct monthly reconciliation of legal accounts

Payment Posting & Documentation

• Post payments accurately in system
• Code deposits and maintain complete documentation
• Ensure audit-ready financial records

Communication & Correspondence

• Respond to emails and voicemails within 24 business hours
• Communicate with residents and internal teams on account status
• Maintain clear, professional written communication

Payment Plan Management

• Set up payment plans for qualified accounts
• Monitor adherence and flag missed payments
• Update records and tracking logs accordingly

Daily Workflow Expectations

• Review and respond to all inbound communication
• Audit delinquency system daily
• Post and document payments
• Prepare liens and legal referrals
• Update tracking systems with precision

Requirements

Required

• Prior A/R or collections experience
• Strong English communication (written and verbal)
• Ability to work US time zone (night shift)
• Highly organized and process-driven
• Reliable internet and remote setup

Preferred

• HOA / property management collections experience
• Experience with VMS or similar systems
• Exposure to lien processing and legal coordination
• Payment plan management experience

Benefits

Engagement Type: Full-Time

Location: Remote (US Time Zone Alignment Required)

Rate: Up to $6.00/hour

Work Schedule Notice

Initial screening calls are conducted in the US Mountain Standard Time (MST) zone, with available windows between 3:00 AM and 1:00 PM MST. We sincerely appreciate the flexibility of our candidates across different time zones and will make every effort to schedule at a time that works for you. Your willingness to accommodate the time difference is genuinely valued.

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