Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar & MineStar

Caterpillar is a global leader in mining technology, delivering integrated solutions that improve safety, productivity, and operational performance.

Cat® MineStar™ Solutions is our flagship digital platform, connecting equipment, people, and data across mining operations. Through advanced automation, tracking, safety, and productivity technologies, MineStar enables customers to operate more efficiently while supporting safer and more autonomous mining environments.

The Underground Technologies team develops and supports a broad portfolio of solutions including automation and tele-remote machine operation, positioning and production recording, people and vehicle tracking, and proximity awareness and collision avoidance systems. These solutions are deployed globally and help customers safely and efficiently manage their underground mining operations.

The Opportunity

We’re looking for a Sr. Project Lead - Underground Technologies to lead investigation and resolution activities for customer-reported issues across Caterpillar’s underground technology portfolio.

This role sits at the intersection of customer support, engineering, product development, and validation. You will work closely with product support teams, deployment specialists, systems engineers, software developers, architects, and validation teams to understand complex customer challenges, perform deep technical analysis, and drive engineering improvements that enhance product quality and customer outcomes.

What You’ll Do

Lead Customer Issue Resolution

• Lead a small technical team responsible for daily customer issue triage across the Underground Technologies product portfolio.

• Work closely with Product Support, Deployment, and Application Specialists to understand customer-reported issues and prioritise investigation activities.

• Facilitate technical discussions across multiple teams and stakeholders.

• Track issue progress from initial report through analysis, root cause identification, and resolution.

Drive Technical Analysis

• Perform detailed analysis of customer and engineering data to understand system behaviour and identify root causes.

• Develop advanced data collection and experimentation plans to support complex investigations.

• Apply modern data analysis techniques and AI-assisted tools to accelerate problem solving and engineering decisions.

• Identify product improvement opportunities through analysis of customer issues and operational trends.

Partner with Engineering Teams

• Work with architects and software engineering teams to determine corrective actions and long-term product improvements.

• Support implementation and validation of engineering solutions.

• Provide technical leadership for cross-functional investigations involving hardware, software, communications, and operational systems.

Improve Product Quality

• Partner with Systems Integration and Validation teams to improve engineering test coverage, data collection methods, and troubleshooting processes.

• Develop better validation approaches for identifying issues before deployment.

• Drive continuous improvement in root cause analysis and product quality processes.

Support Underground Technology Solutions

• Automation and Tele-remote capabilities for LHDs

• Positioning and Production Recording systems

• People and Vehicle Tracking solutions

• Proximity Awareness and Collision Avoidance technologies

Stakeholder Leadership

Partner with:

• Product Support and Deployment teams to understand customer challenges

• Software, Systems, and Architecture teams to develop effective solutions

• Integration and Validation teams to improve product robustness

• Global customers and mining operations to support data-driven investigations

Act as a technical leader who can align teams, communicate complex findings, and drive resolution of highly complex system-level issues.

What You Bring

Experience

• Previous experience in underground mining and mining technologies.

• Technical leadership experience leading teams or complex engineering initiatives.

• Experience troubleshooting and resolving complex systems issues in operational environments.

• Experience working across multiple engineering disciplines including software, systems, integration, and validation.

Capabilities

• Strong analytical and problem-solving skills.

• Ability to lead investigations involving multiple stakeholders and technical disciplines.

• Excellent communication and collaboration skills.

• Ability to influence technical direction and drive alignment across organisations.

• Experience working in global cross-functional teams.

Technical & Domain Knowledge

Experience in one or more of the following areas is highly desirable:

• Underground mining technologies

• Data analytics and data science

• AI-based tools for data analysis

• Mining automation and tele-remote systems

• Positioning and production management systems

• People and vehicle tracking technologies

• Proximity awareness and collision avoidance systems

• Systems integration and validation

What Success Looks Like

• Faster identification and resolution of customer-reported issues.

• Improved product quality, reliability, and customer satisfaction.

• Strong collaboration between support, engineering, and validation teams.

• Better engineering data collection and root cause analysis capabilities.

• Measurable improvements delivered across Caterpillar’s Underground Technology products.

Why Join Us

• Work on some of the most advanced underground mining technologies in the world.

• Help shape the future of underground automation and autonomy.

• Solve challenging real-world engineering problems impacting mining operations globally.

• Influence product quality and technology strategy across a growing portfolio.

• Be part of a highly collaborative global team focused on innovation, safety, and customer success.

Additional Information

Location: This position can be based in either Perth (Bibra Lake) or Brisbane

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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