Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Architect, a typical day involves designing and delivering comprehensive technology architectures tailored for platforms, products, or client engagements. This role requires defining innovative solutions that address critical aspects such as performance optimization, capability enhancement, and scalability to support evolving business needs. The position demands a strategic mindset to ensure that architectural designs align with organizational goals and technical requirements, fostering seamless integration and robust system functionality across various environments.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead architectural reviews and ensure adherence to best practices and standards.
- Facilitate communication between technical teams and stakeholders to align project objectives.
- Mentor junior team members to support their professional growth and technical expertise.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Experience in designing scalable and high-performance technology architectures within ServiceNow CSM environments.
- Strong knowledge of platform capabilities and integration techniques to enhance customer service solutions.
- Ability to analyze complex technical requirements and translate them into effective architectural designs.
- Familiarity with best practices in solution delivery, including performance tuning and capacity planning.

Additional Information:
- The candidate should have minimum 8 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our HDC3B - SEZ location.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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