Job Grade: SBO - DM

Reports to: Unit Head, Business Process Improvement & Automation

Group: Business Process Improvement & Automation

Job Overview:

• Lead the enterprise-wide identification and prioritization of inefficiencies and manual tasks, directing the team to design optimized "To-Be" process states aligned with strategic goals.
• Oversee the analysis, documentation, and mapping of end-to-end business processes, ensuring consistency, quality, and adherence to organizational standards.
• Drive strategic execution of cost-reduction and performance-improvement opportunities, owning accountability for measurable financial results and ROI.
• Champion structured methodologies (Lean Six Sigma/DMAIC) and data-driven analytics, guiding the team to uncover insights and ground initiatives in robust evidence.
• Lead strategic collaboration with technology leadership to architect and integrate automation, AI/ML, and digital transformation solutions at scale.
• Orchestrate cross-functional engagement with business units and senior executives to align on roadmaps, secure buy-in, and drive seamless adoption of new processes.
• Establish and govern documentation standards and improvement frameworks, ensuring all process outputs meet quality and regulatory benchmarks.
• Direct the coordination and governance of updating processes and procedures across the Bank, ensuring alignment with change control protocols.
• Ensure enterprise-wide process documentation is standardized, approved, and systematically disseminated to all users and stakeholders for operational continuity.

Key Responsibilities

Identify and Analyze Current Processes:  

• Understand the problems / needs from business executives, product managers, operations managers and business users. 
• Deep dive into existing banking processes to pinpoint areas of inefficiency, waste, or risk. 

Process Mapping:  

• Develop clear and concise process maps and flowcharts to visually represent the current state of each process. 

Performance Measurement and Bottleneck Identification: 

• Utilize data analysis tools to identify bottlenecks, cycle times, and error rates within processes.  
• Conduct gap analysis and impact assessment for changes. 

Process Improvement Recommendations:  

• Utilize data-driven insights and benchmarks to propose sustainable solutions that meet business needs, while ensuring that risk is kept to a minimum, and internal audit requirements are met. 
• Understand technology solutions to business problems and communicate the solutions back to the business. 
• Lead brainstorming sessions and workshops within the Process Re-engineering team to generate new ideas and concepts. 

Develop and Maintain Required Documentation:  

• Ensure clear and up-to-date process documentation is maintained with adherence to regulatory requirements. 
• Develop strategies for process re-engineering aimed at enhancing efficiency, reducing cost and improving quality. 
• Analyze and document detailed business requirements including data, functional, and non-functional requirements utilizing various techniques including use cases, flowcharts, screen mock-ups, etc. 

Work with Business Stakeholders:  

• Collaborate with cross-functional teams to ensure seamless execution of initiatives. 
• Engage with senior executives to communicate actionable innovative offerings which align with the business strategy 

Communication and Training:  

• Effectively communicate process changes and improvements to all relevant stakeholders.  
• Train staff on how business process improvement affects different job functions/ work area. 
• Obtain required business sign-off against the business requirements. 

Others 

• Ensure traceability between business and functional requirements. 
• Validate system design against requirements (test cases) produced by the quality assurance team. 
• Establish clear metrics and KPIs to measure the success and impact of innovative initiatives.  
• Research new ways of doing things, with a view to constantly improving productivity and quality of work produced. 
• Carry out post-implementation review, gather relevant stakeholder/user feedback and share insights 
• Facilitate Knowledge Sharing Sessions within the Process Re-engineering team.

Requirements

Required Knowledge, Skills and Abilities:

Technical & Functional Skills

• Expert-level Lean Six Sigma (DMAIC) and advanced process mapping (BPMN) to architect and govern enterprise-wide process transformations.
• Strategic data analytics, BI tools, and performance metrics to drive data-backed decision-making and track ROI at scale.
• Deep understanding of automation, AI/ML, and digital transformation to lead technology integration and modernization roadmaps.
• Project and program management (Agile, Waterfall, PMP) to oversee multiple cross-functional initiatives from strategy to delivery.
• Comprehensive banking operations, products, and regulatory compliance (operational risk, AML/ATF) to ensure risk-adherent, governance-controlled process changes

Soft Skills

• Executive-level stakeholder influence and communication to secure enterprise-wide buy-in and alignment.
• Strategic vision and systems thinking to align process improvements with long-term business objectives and transformation agendas.
• Change leadership and organizational change management to drive cultural adoption & overcome resistance at all levels.
• Decisive problem-solving and crisis navigation to resolve complex, cross-silo challenges with authority and clarity.
• Team leadership, coaching, and mentorship to develop talent, foster innovation, and build a high-performing re-engineering culture.
• Resilience, political acumen, and adaptability to navigate regulatory, organizational, and technological complexities effectively

Qualification & Experience

Mandatory

• Bachelor’s degree in STEM, Computer Science, Business Administration, or related discipline
• 6+ years working experience as a Process or Business Analyst, preferably in a financial institution 
• Understanding/Application of Continuous Improvement and Business Analysis methodologies. 
• Experience in management of complex operations, ideally within the financial service sector 
• Experience in dealing with high-level stakeholders in implementation of robust business solutions 
• Lean Six Sigma (Green /Black Belt), ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications.

Desirable

• Proficiency in process modeling tools (e.g., Visio, ARIS, Bizagi). 
• Experience in the financial services industry is highly desirable. 
• Experience with data visualization and reporting tools (e.g., Excel, Power BI, Tableau). 
• Masters in a Business, Engineering, IT or a related discipline 
• Other relevant professional certifications and qualifications

Only shortlisted candidates will be contacted.