Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank

Eden Park: Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

Come join Eden Park as a Skip Tracer and be part of our talented and growing team!

About the role:

As a Skip Tracer, you will use advanced online research techniques and creative problem-solving to locate vehicles and customers. You will:

• Conduct online investigations using advanced search techniques (Boolean searches, OSINT tools, databases) and platforms like Canada 411, Credit Bureau Reports, and social media.
• Search multiple data sources, service records, impound listings, location history—to trace vehicles effectively.
• Apply creative and out-of-the-box methods to gather information beyond standard searches.
• Leverage social media and digital footprints to track leads and build search strategies.
• Maintain a working queue of 50–100 files, ensuring efficient case handling.
• Collaborate with internal teams to share findings and support recovery efforts.
• Assist with compliance testing or special projects as needed.

What we're looking for:

• 1+ year of skip tracing experience or investigative research work.
• Strong knowledge of social media platforms, open-source investigative tools, and creative search techniques.
• Familiarity with Boolean search operators and online data-gathering methods.
• Ability to analyze credit bureau reports and synthesize information from multiple sources.
• Proficiency with Microsoft Office Suite and Outlook.
• Resourceful, curious, and able to think beyond conventional methods.

Nice-to-Have

• Experience in the auto finance or collections industry.
• Background as a Bailiff or investigator.
• Post-secondary education in a related field.
• Excellent English & French communication skills.

Working Conditions

• Flexible shifts: between 9 AM–9 PM EST (Monday–Friday) and rotating Saturdays; schedules provided a month in advance.
• Hybrid work model: combination of in-office and remote work as required.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.
• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected hourly rate is $23.00 to $25.64
• This posting is for an existing vacancy within our organization
• Artificial intelligence may be used in parts of the recruitment process
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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