Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Schedule: 40 hours per week, Monday-Friday 8:30am-5pm and two Saturdays per month 9:30am-5pm. An alternate weekday off will be provided when a Saturday shift is scheduled.

Responsibilities:

• Assist customers on the showroom floor

• Strive to increase knowledge of entire product offering

• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.

• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.

• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements:

• 1-3 years of prior customer service experience preferred

• Knowledge of plumbing fixtures, lighting, and appliances strongly preferred

• Results oriented, able to meet goals, build relationships, and enjoy a team environment

• Excellent communication for phone/in-person sales, time management and organizational skills

• Ambition to succeed and self-motivated

• General digital literacy

• Ability to multi-task

• Passion for customer service

• Ability to learn quickly

This is a commission eligible role. The estimated total compensation range is $50,000- $55,000 annually.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!