Sobre este puesto de Service Desk Support Analyst en GDIT
Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
BI Full 6C (T4)Job Family:
Technical Support ServicesJob Qualifications:
Skills:
Computer Support, Internet Troubleshooting, IT Help Desk, Troubleshooting Hardware, Troubleshooting SoftwareCertifications:
NoneExperience:
1 + years of related experienceUS Citizenship Required:
YesJob Description:
As a Service Desk Support Analyst with GDIT, your typical day will include:
Resolving technical issues and answering queries by telephone or self-service ticket in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
Routing calls to product line specialists, application, or system support specialist when appropriate
Maintaining and updating records and tracking databases
Alerting management to recurring issues and patterns of issues
Required Qualifications:
High School Diploma or equivalent
1 or more years of Service Desk-related experience
Demonstrated experience using ServiceNow
HDI-SCA certification or ability and willingness to obtain within 60 days of hire
Access to a quiet work environment free from distractions
Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite internet service is not acceptable. Connection MUST be hardwired, wireless connections will not suffice
US Citizenship
Louisiana residency, living within a reasonable commuting distance (approximately 60 miles) of our Bossier City facility
Preferred Qualifications:
Associate's degree or equivalent and 1 yr of related experience (minimum of 3 or more years or related experience in lieu of degree)
CompTIA A+ certification or ability and willingness to obtain w/i 90 days of hire
ITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hire
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
HybridWork Location:
USA LA Bossier CityAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identify Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans