Exciting, and rare, opportunity to join one of the largest global car rental companies! We are currently seeking a dedicated and enthusiastic Service Centre Manager to join our team.

• Full-time position: 38 hours per week
• Brisbane Airport based
• Work-life balance
• Large international organisation with opportunity to move internally
• Supportive, friendly and caring culture

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About the Role

The Service Manager is responsible for ensuring that fleet is serviced and maintained and that all additions and deletions are prepared and returned in a timely, efficient and cost effective manner. In this role, the Service Manager performs duties and provides services which reflect the Company’s values. Essential duties and responsibilities, shown below, will vary accordingly based on the location, team size, brand and any specialised or specific requirements.

What you’ll do

• Lead and manage the service team to ensure an effective and efficient operation.
• Ensure that preventative maintenance is completed and current fleet meets Quality Assurance Standards
• Assign panel repairers for quality repairs and minimise downtime.
• Arrange competitive quotes for panel damage & allocate repairs.
• Complete “write off” matrixes.
• Monitor & authorise major mechanical and panel repairs as well as management of Service centre costs.
• Minimise turnaround & downtime by liaising with repairers.
• Maintain spare parts, tyres & lubricant stocks to minimise service times.
• Manage parts inventory within the service centre and provide breakdown assistance and responses as required.
• Ensure servicing of vehicles is carried out as per manufactures specifications and at the appropriate mileage intervals
• Liaise with locations on preventive maintenance, servicing and general support
• Manage the additions and deletion processes as per the Fleet Plan, in conjunction with the State/Island, Fleet & Remarketing Manager
• Work with suppliers to maintain and control costs Arrange transportation of signed-off turnback vehicles (where applicable)
• Attend company/manufacturer training as necessary
• Coach, mentor and develop staff including employee on boarding and providing career development opportunities.
• Provide effective performance feedback through employee recognition, reward and disciplinary action with the assistance of Human Resources when necessary.
• Ensure workshop is clean and free from potential hazards, and compliant with OH&S regulations and Company policies.
• Conducting work in a safe manner, complying with Occupational Safety, Health & Environmental policies, procedures and being familiar with emergency evacuation procedures to eliminate or minimise workplace health and safety risks. This includes the reporting of all accidents, near accidents and hazards.

What we’re looking for

• Full working right in Australia
• Trade qualification in Motor Mechanics
• Full drivers’ license
• Previous experience working as a Motor Mechanic (at least two years)

• Previous experience managing and leading a team
• The ability to manage multiple tasks simultaneously across multiple sites
• Excellent communication, interpersonal, leadership, coaching and conflict resolution skills
• Commitment to providing exceptional service to customers and support to employees
• The ability to analyse processes and information, identify problems and trends and develop effective solutions and strategies
• A high level of attention to detail
• Comprehensive knowledge of Microsoft Office Excel, Outlook, Word
• Demonstrated service excellence orientation and commitment to the ABG Vision, Mission and Values

Benefits and Perks

• Competitive Salary
• Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
• Employee discounts on car rental across Avis Budget Group
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.