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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

P-241221 Senior Product Manager, Partner Experience 

Location: New York (other U.S. locations may be considered)

Description

Salesforce's success is built on the strength of our partner ecosystem. The Partner Experience team is on a mission to reimagine how partners across our entire ecosystem engage, grow, and succeed with Salesforce, replacing fragmented tools with a headless experience layer built once and delivered across every entry point, from Slack and web access points to embedded agents, on a shared foundation of partner identity, business logic, and knowledge.

As the Senior Product Manager for Partner Experience, you will drive the platform's continuous-improvement engine. You'll own the telemetry, analytics, and feedback loops that turn every interaction into a better next one, making sure the platform's rapid-innovation operating model compounds in value, and that business owners always have a clear, credible view of partner experience, performance and business impact.

Continuous improvement is an emerging discipline in agentic development. This role is your opportunity to define and shape it, as part of a team leading a 0-to-1 agentic enterprise initiative. 

What you'll do

• Research and diagnose broadly: analyze session and interaction data across the ecosystem, and hold ongoing conversations with partners and internal stakeholders, to find where quality and performance are breaking down before they show up in a metric.

• Own the metrics: relentlessly experiment with and optimize the partner experience measures, drawing on shifts in the market and in technology, make sure the product is instrumented to capture them, and ensure business owners and partners across the organization always have access to a credible, clear view of that data and its business impact. 

• Grade interaction quality: define and evolve how interactions across the platform are graded, turning outcomes into clear, defensible quality and performance scores.

• Design feedback loops: translate partner and internal user input into product improvements, and make sure quality and performance scores keep rising with every release.

• Build visibility: surface real-time partner journey visibility across partner tracks and lifecycle stages.

• Partner cross-functionally: work closely with engineering, UX, and business owners to prioritize and ship improvements based on what the data shows, championing a test-and-learn mindset across the broader product organization.

Preferred qualifications

• 5+ years of product management experience, with a track record of using data, analytics, and experimentation to drive product improvement.

• Experience building or owning telemetry, analytics, or quality-measurement systems for a product, ideally one involving AI or agentic experiences.

• Strong analytical and systems-thinking skills, with a resourceful, creative approach to defining metrics in domains that resist standard measurement, such as partner or ecosystem health.

• Outstanding written and oral communication skills, including experience presenting findings and recommendations to stakeholders and leadership.

• Demonstrated ability to work cross-functionally with engineering, design, and business stakeholders in a matrixed organization.

• Bachelor's degree in a technical, business, or analytical discipline, or equivalent practical experience.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.