Sobre este puesto de Senior POS Configurations Support Specialist en Restaurant365
How you'll add value:
-
Configure and initialize new Integrations for Radar Customers
-
Troubleshoot Integration discrepancies and provide comprehensive solutions
-
Handle tickets for assigned Enterprise Radar customers
-
Document Software defects and report them to the Development team
-
Updating relevant documentation for assigned POS Integrations
-
Manage and troubleshoot customer exports from Radar
-
Cross train and assist with R365 POS Integrations as requested
-
Prioritize personal ticket queue
-
Manage schedule and time according to highest priorities
Mentor new team members at the request of Support Management
-
Other Duties as assigned
What you'll need to be successful in this role:
-
Bachelor's degree in related field is preferred
-
Demonstrated history of being a high performing Support Agent
-
Expert Knowledge within Radar POS Integrations
-
Customer service skills
-
Strong written and oral communication
-
Detail-oriented
-
Time management and task prioritization skills
-
Strong ability to problem-solve
-
Demonstrated strong leadership capabilities
-
Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications
R365 Team Member Benefits & Perks
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
