About this Senior POS Configurations Support Specialist role at Restaurant365
How you'll add value:
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Configure and initialize new Integrations for Radar Customers
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Troubleshoot Integration discrepancies and provide comprehensive solutions
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Handle tickets for assigned Enterprise Radar customers
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Document Software defects and report them to the Development team
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Updating relevant documentation for assigned POS Integrations
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Manage and troubleshoot customer exports from Radar
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Cross train and assist with R365 POS Integrations as requested
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Prioritize personal ticket queue
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Manage schedule and time according to highest priorities
Mentor new team members at the request of Support Management
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Other Duties as assigned
What you'll need to be successful in this role:
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Bachelor's degree in related field is preferred
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Demonstrated history of being a high performing Support Agent
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Expert Knowledge within Radar POS Integrations
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Customer service skills
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Strong written and oral communication
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Detail-oriented
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Time management and task prioritization skills
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Strong ability to problem-solve
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Demonstrated strong leadership capabilities
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Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications
R365 Team Member Benefits & Perks
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
