Sobre este puesto de Senior Associate, Client Service en Kantar
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
To start a career that is out of the ordinary, please apply...
Job Details
Title: Senior Associate, Global Research Group
Location: (Hybrid 3 days/ week in-office) Toronto, Canada
Kantar, the world’s leading marketing data and analytics company. We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people, based in more than 100 countries, help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.
We are looking for a Senior Associate, Client Service to join our Canada team and contribute to delivering exceptional client outcomes across Brand, Creative & Innovation and Customer Experience (CX) solutions. This role offers the opportunity to work at the intersection of research, analytics and consulting, helping clients better understand their brands, customers and growth opportunities through robust insights and evidence-based recommendations.
As a Senior Associate, you will support the delivery of brand performance, creative evaluation and innovation studies, while also playing a key role in the execution and management of large-scale Customer Experience programmes. You will work closely with clients and cross-functional teams to ensure high-quality research, meaningful analysis and actionable insights that inform business decisions.
Key Responsibilities
Brand, Creative & Innovation
Deliver research and analytics projects focused on brand performance, creative effectiveness and innovation.
Support questionnaire design, sample planning and analytical frameworks.
Analyse data and develop compelling insights that address client business challenges.
Produce high-quality reports and presentations that translate findings into clear recommendations.
Manage project timelines and quality standards while collaborating with internal teams and clients.
Identify opportunities to improve processes, efficiency and research delivery.
Customer Experience
Support the execution and management of customer experience measurement programmes.
Conduct rigorous quality assurance checks to ensure data accuracy and reporting excellence.
Maintain proactive communication with clients regarding project status, requirements and data investigations.
Effectively manage multiple priorities and deliverables across concurrent projects.
What We're Looking For
2-3 years of experience in market research, with exposure to quantitative methodologies.
Experience supporting Customer Experience (CX) programmes is highly valued.
Strong analytical and problem-solving capabilities with the ability to turn data into insights.
Excellent written and verbal communication skills.
Strong attention to detail and project management skills.
Proficiency with Microsoft Office and research tools such as SPSS or similar analytics platforms.
A curious, proactive and growth-oriented mindset.
Kantar Canada Benefits
We provide a comprehensive benefits package, including:
Extended health, dental, vision care, disability, life insurance
Wellness account
EAP (employee assistance program)
Retirement plan (RRSP/DPSP) with employer match
Flex Time Off program
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.
The expected salary range for this role in Toronto is CAD 59,300 - CAD 72,400. This position is an existing vacancy (backfill role). Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family/marital status, gender identity/expression, sex, sexual orientation, or any other legally protected characteristics.
Location
Toronto, Queen's Quay EastCanadaKantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
