Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Learning Event Coordinator, Mastercard Academy Asia Pacific

Overview

Mastercard Academy delivers world-class training and educational programs to Mastercard customers across the globe (https://academy.mastercard.com/). This role is a key part of the Asia Pacific regional team, responsible for creating, launching, and managing Academy programs across diverse markets. The ideal candidate will be a proactive, organized, and collaborative professional with experience in event logistics, webinar hosting, and stakeholder engagement.

We’re looking for a creative, detail-oriented, and tech-savvy Event Coordinator to join our AP Academy team. In this client-facing role, you’ll be a key player in designing and delivering engaging learning experiences - from live webinars to interactive virtual and face-to-face courses. The role will support Greater China-specific projects, including the coordination of tailored training sessions and development of localized materials to address market needs. The role will also facilitate communications with stakeholders in Greater China, ensuring alignment with local business objectives and regulatory requirements. This includes adapting Academy messaging and program updates for Mandarin-speaking audiences and collaborating with local partners to promote engagement.

Please find the Mastercard Academy

Event and Logistic Management:
-Coordinate and manage the end-to-end logistics for both virtual and face-to-face training sessions, including venue/platform setup, registration, collateral preparation, and website updates.
-Facilitated live event hosting via the webinar platform, including post-event logistics such as content upload and distribution as well as post event reporting.
-Maintain and manage the Academy training calendar, including topics, trainers, and presentation materials.
-User lifecycle management, including onboarding and offboarding users on Academy Essentials Platform.
-Manage user inquiries and support requests related to Academy program.
-Collaborate with cross-functional teams to ensure smooth execution of training sessions.
-Work closely with other Academy teams to manage logistics where it’s required.
Marketing & Communications
-Support the creation of marketing and training collateral, presentations, and communications for regional teams.

Reporting & Analysis
-Assist in generating reports, dashboards, and insights to track program performance and impact.

Ideal Candidate Profile
Skills & Attributes
-Strong organizational and interpersonal skills.
-Excellent communication and stakeholder management abilities.
-Tech-savvy and able to learn new platforms and tools quickly.
-Self-motivated, independent, and team oriented.
-Flexible working hours to support regional training schedules.

Experience
-Native Taiwanese Mandarin (Mandarin Chinese) or Proficiency in English (additional languages are a plus). Proficiency in written Simplified Chinese and Traditional Chinese.
-Background in marketing, communications, or content creation is a plus.
-Proven experience in event and logistics management.
-Familiarity with MLS learning platforms.
-Experience hosting webinars via Microsoft Teams, Zoom.
-Advanced PowerPoint skills with creative writing ability.

Our ideal candidate is:
-A passion for learning, creativity, and customer experience.
-Strong organisational skills with a high level of attention to detail
-Excellent communication and stakeholder management skills

Reporting Line
Reports to: Regional Program Lead, Mastercard Academy

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.