Job Description:

Merkle powers the experience economy. For more than 35 years, the company has put people at the heart of its digital business transformation approach. As the world's only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. 

In Bulgaria, we manage a global client portfolio, providing a single source of expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers, including adidas, Clarins, ASDA, Shiseido, and more. Our world-class team has delivered sites for over 35 brands, including more than 400 transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with the introduction of new data engineering practices, paid search and social advertising, and SEO. We look forward to what's next. 

We're hiring a Resource Manager Partner at Merkle in Sofia. 

The purpose of the role
The CXM Resource Management Partner shapes and leads the resource management capability across CXM UK. The role drives workforce planning, allocation and utilisation through data-led insight, embeds consistent processes and tools, and partners across the business to manage demand, resolve conflicts and optimise both talent development and business outcomes.

Key Responsibilities

• Drive workforce planning and resource management processes, supporting continuous improvement and adoption of best practices, tools, and operating models.

• Partner with business leaders to optimize resource allocation, staffing decisions, and workforce utilization.

• Analyze demand pipelines and forecast future resource needs to ensure timely staffing and effective workforce planning.

• Monitor utilization, staffing metrics, and resource performance, providing insights, identifying risks, and recommending improvements.

• Assess and communicate the business, financial, client, and skills impact of resource allocation decisions.

• Lead resource review meetings, manage escalations, and resolve staffing and resource-related conflicts.

• Champion a talent-centric approach by aligning employee skills, aspirations, and development goals with business needs.

• Lead and develop a team of Resource Managers, Specialists, and Coordinators.

Requirements

• 8+ years of experience in Resource Management, Talent Management, Operations, Workforce Planning, or Business Transformation.

• Strong understanding of workforce planning, resource management, and HR best practices.

• Experience with financial planning, budgeting, and resource utilization analysis.

• Excellent stakeholder management, influencing, coaching, and change management skills.

• Strong business acumen with the ability to operate effectively in a fast-paced, evolving environment.

• Experience with Adobe Workfront is an advantage.

• Highly proactive, service-oriented, and able to work autonomously.

What do we offer:

• We are strong advocates of work-life balance, so we provide all our staff with 25 days of paid leave and 3 fixed well-being days off annually.

• A hybrid work model for our teams so they can work from the office or the comfort of their home.

• Free parking spaces for all our employees working from the office.

• Complimentary drinks and snacks in the office to keep the energy levels up.

• Parent-friendly culture and potential for additional days off to create new memories with your loved ones.

• Life Insurance, Health and dental insurance plans or, if selected, gift vouchers instead.

• Sports card, partially covered by the company and food vouchers.

• 2 days off for volunteering and numerous charity initiatives throughout the year.

• Opportunity to attend training, conferences and get certification sponsored by the company upon availability and business need.

About dentsu:

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc., we are headquartered in Tokyo, Japan, and our 65,000-employee base of dedicated professionals works across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. 

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