Your Opportunity at ARC’TERYX:
As the Program Manager, Global Digital Veilance, you will play a key role in managing programs, projects, and processes for Veilance digital experiences, as these are brought to life across eCommerce and Technology. You will be responsible for bringing the Global and Regional Digital Veilance strategy to life and managing the Digital Veilance road-mapping process. As a sub-brand operating within the Arc'teryx digital ecosystem, Veilance requires a distinct digital expression that reflects its position as the solution for the city and delivers a premium guest experience. The Program Manager, Global Digital Veilance is responsible for driving digital initiatives that enhance guest acquisition, retention, satisfaction, and lifetime value while supporting global eCommerce revenue targets. Working across Brand, Commercial, Regional, and Digital teams, this role ensures Veilance is represented through a cohesive, elevated, and differentiated digital experience worldwide.
This role is based out of our North Vancouver office, or may also be hired removed, on Pacific Standard Time.
Meet Your Future Team:
The Global Digital Programs team is responsible for delivering a consistent global strategy, while empowering regional teams to agilely deliver localized digital guest experiences. From managing cross-functional guest experience projects, leading the charge on Cyber Week, or facilitating requirements gathering across the business to deliver on the Digital long-term strategic plan – the team is the connective tissue of digital. Collaborating across departments, the team ensures we can drive guest satisfaction, support business goals, and meet Global eCommerce revenue targets.
If you were in the Program Manager, Global Digital Veilance role now, here are some of the core activities you would be doing:
Representing and leading Veilance through the Digital roadmap planning process
Developing business cases including ROI calculations and executive summaries
Expertly leading discovery across Veilance, Marketing, and eCommerce teams to build a clear long-term strategic plan and annual operating plan for Digital Veilance
Intaking and balancing regional and global requests to ensure Veilance brand consistency and localized digital guest experiences
Managing resource budgets and facilitating the delivery of multiple roadmap projects and programs as they relate to Digital Veilance
Developing new Digital Veilance programs which are designed to meet strategic business objectives and deliver on commercial KPIs
Building new tools to support road-mapping, and existing/net new programs (e.g. Workflows, Jira boards, Automation rules)
Maximizing the value that the Veilance team can bring to the organization and the guest experience by advocating for and building new programs from conception to execution
Leading optimizations within road-mapping and budgeting processes to ensure high-impact programs are prioritized and data-driven
Developing new communication plans that showcase the value of the Digital Veilance experience across eCommerce, Digital Marketing, and more
Here are some of the things you could be working on in the future:
Proposing and building new processes, programs, and projects to support our continued transformation from Global to Regional – especially as it relates to Veilance working models
Proposing new enhancements to the Digital and Veilance teams’ cross-functional workflow beyond Roadmap projects and programs
Evaluating and developing new ways of working to maximize efficiency, collaboration and guest value
Developing new standards and frameworks for Veilance’s Regional and Global Digital roadmap planning.
Are you our next Program Manager, Digital Marketing?
You have a Bachelor’s degree in Business or a related field or 5+ years of experience in Digital Program Management or eCommerce Strategy
You are a strong collaborator who can communicate effectively in multiple business areas and technical levels
You are a problem solver who can work within limited resources to develop and optimize processes and programs
You have experience working directly development teams and familiarity with web, mobile, and Ecommerce technology
You have experience working directly with brand and creative teams
You have experience managing cross-functional programs and projects
You have experience with project management software (JIRA and Confluence)
You have experience working in agile methodologies and iterative development processes
You have experience visualizing and documenting workflows
You have experience building detailed plans and maintaining RACIs
You can manage and prioritize multiple projects in a deadline-driven environment
You can adapt to complex situations and turn them into organized processes and programs
You inspire breakthrough thinking, change, and continuous improvement
Your passion for your work is paralleled by your passion for getting outside and living it
Compensation
The salary range for this role is: CAD$108,000 - CAD$142,000
Total Rewards
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.
Join us in creating positive change in ourselves, our communities, and the world.
Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.
