ABOUT THE ROLE

The Principal, Technology provides day-to-day operating support to the technology leader and five functional domains: Software Engineering, Data Science, IT, Networking, and Cybersecurity.

This role turns organizational priorities into coordinated execution. The principal manages intake, triages requests, drives meeting sprints and progress tracking, supports governance and audit activities, improves operating processes, and gives leadership a clear view of outcomes, active work, near-term plans, and decisions needed.

This is a hands-on role for an experienced technology project or program professional who can move comfortably between operational detail and executive-level priorities. The successful candidate will help create one coordinated technology organization while preserving the accountability and expertise of each domain.

What You'll Do

• Serve as the day-to-day operational support to the technology leader, helping translate priorities and decisions into clear actions, owners, and follow-through.
• Manage a single intake process across the technology organization, triaging requests, routing work to the appropriate domain lead, and escalating unclear or cross-functional items for review.
• Prepare and coordinate leadership projects, agendas, decisions, action items, and follow-ups for due diligence and prioritization.
• Maintain visibility into cross-functional initiatives, dependencies, risks, and blocked work, acting as a proactive escalation point when delivery begins to slip.
• Coordinate a consistent weekly reporting cadence across the five domains, including outcomes achieved, active work, near-term plans, risks, and decisions needed.
• Support quarterly roadmap and portfolio planning by organizing inputs, applying shared prioritization criteria, and preparing recommendations for leadership decisions.
• Support technology governance, audit, compliance, and control activities by coordinating evidence, owners, deadlines, and executive responses.

• Identify recurring friction in how work is requested, prioritized, planned, communicated, and delivered, then help implement practical process improvements.
• Act as an on-demand proxy into a specific domain or issue when additional coordination, investigation, or follow-through is needed.
• Partner with the team to improve shared templates, tools, operating rhythms, and management practices over time.
• Help coordinate communications across the technology organization so teams understand priorities, decisions, changes, and expectations, as well as the wider organization.

ABOUT YOU

• 5+ years of experience in technology project management, technical program management, business analysis, operations, or a similar role.

• Demonstrated experience coordinating work across multiple teams, functions, or technical stakeholders.
• Strong understanding of project and portfolio management fundamentals, including scope, milestones, dependencies, risks, decisions, and ownership.
• Technical literacy sufficient to work conversationally with engineering, data, infrastructure, networking, and cybersecurity teams. The ability to understand concepts such as APIs, systems integrations, networks, cloud services, and security controls is required; deep hands-on engineering expertise is not.
• Strong written and verbal communication skills, with the ability to translate operational detail into concise executive-level updates.
• Excellent organization, prioritization, scheduling, meeting facilitation, and follow-through skills.
• Sound judgment and practical instincts around escalation, missed commitments, ambiguous ownership, and slipping work.
• Comfort operating in an evolving organization where priorities, responsibilities, and processes are still being defined.
• Experience supporting governance, audit, compliance, or other deadline-driven control activities is preferred.
• Experience in a technology organization is preferred. Experience limited to a non-technical business function may require significant ramp-up.

Working Style

The right person is proactive, practical, and comfortable being the connective tissue across teams. They do not wait for perfect information or formal direction to identify a gap, clarify ownership, and move work forward. They can challenge constructively, communicate directly, protect priorities, and build trust with both technical specialists and business leaders.

This role is not intended to replace the functional leads or become a centralized project-management bench. Its purpose is to provide operating leverage to the technology leader, coordinate work that crosses domains, and help the organization develop stronger distributed ownership over time.

ABOUT THE WORK ENVIRONMENT

This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.