This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Supervises day-to-day pharmacy support and operations to meet productivity, service, and quality targets. Plans team routines, sets daily priorities, removes blockers, and escalates issues within defined guidelines to maintain reliable execution. Ensures adherence to standard operating procedures, compliance requirements, and documented workflows within the unit. Improves operational consistency by implementing small process and tool enhancements validated through simple performance measures.

Responsibilities:

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Supervises performance against operating metrics, reassigns tasks, and resolves routine issues to sustain delivery reliability.

• Ensures adherence to standard operating procedures, regulatory requirements, and quality standards; escalates exceptions per defined thresholds.

• Maintains compliance with safety, privacy/security, and documentation standards while reinforcing required training and practices.

• Implements small-scale process and tool improvements using established methods and validates outcomes with defined metrics.

• Administers people management activities including onboarding, coaching, performance tracking, and documentation in line with organizational practices.

• Communicates status updates, service expectations, and workflow dependencies to team members and stakeholders.

Education:

• Bachelor’s degree in healthcare administration, business, life sciences, pharmacy technology, or a related field preferred, or equivalent experience required.

Work Experience:

• 3+ years of experience in specialty pharmacy operations, pharmacy support, medication access, reimbursement, fulfillment, or a related healthcare operations environment required.

• Less than 2 years of experience in a management capacity preferred.

Certifications:

• Certification in pharmacy technician support, pharmacy operations support, or equivalent preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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