You will:

1. Supplier Operations & Program Governance (SOW Compliance)

• Program Relationship Ownership: Serve as the Supplier Operations Manager, owning the overall client relationship, setting, and managing our client's operational expectations in line with business strategy, and ensuring open, effective cross-functional communication.
• Business Reviews & Reporting: Own, prepare, and present Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in partnership with Team Leads to showcase account health, ROI, and performance trends.
• SLA & KPI Accountability: Direct operational responsibility for program delivery; maintain strict oversight to ensure all Key Performance Indicators (SLA response times, quality standards, and contract obligations) established within the SOW are consistently met or exceeded.

2. Operational Excellence & Floor Leadership

• Direct Operational Oversight: Provide first-level escalation management, operational guidance, Subject Matter Expertise (SME), and execution strategy to direct reports and front-line teams.
• Enablement & Tooling: Ensure the supplier team is fully equipped with proper tools, product training, CRM resources, and continuous coaching to drive sales acquisition success.
• Long-Term Strategic Initiatives: Collaborate closely with LinkedIn and supplier personnel to drive key initiatives that contribute to long-term operational excellence, campaign pacing, and process optimization.

3. Lead and Inspire Teams

• Motivate your team of Sales Manager and support areas (QA, BI, Training) to meet and exceed business targets in the ad sales space while ensuring high levels of customer satisfaction.
• Utilize accurate sales forecasting to guide team efforts.

4. Overcome Challenges

• Identify and eliminate internal and external roadblocks, facilitating the team in navigating complexities to seize sales opportunities.

5. Monitor and Improve Performance

• Track team productivity through analysis and KPI achievements.
• Conduct performance reviews and coaching sessions to promote continuous improvement.

6. Client Relationship Management

• Maintain effective and proactive communication with clients, serving as the primary point of escalation.
• Build and foster strong business relationships to address and meet client needs.

7. Cross-Functional Collaboration

• Work closely with various teams to refine and enhance sales processes, ensuring alignment with operational goals and client performance metrics.

You have:

• SOW & Account Governance Experience: 5+ years of sales leadership experience, with proven success acting as a Supplier Operations Lead/Manager managing client-facing Statements of Work (SOWs), MBR/QBR delivery, and contract SLAs in a BPO or outsourced ad sales environment.
• High-Touch Client Relationship Management: Demonstrated capability in client relationship management, setting clear operational expectations, and navigating complex stakeholder dynamics across enterprise clients.
• Operational Oversight & Escalation Handling: Proven ability to manage first-level operational escalations, oversee team tools and training enablement, and drive continuous quality and SLA improvements.
• Ad sales and marketing b2b experience: 2+ years (desirable).
• Education: Bachelor's Degree in Business Administration or a related field.
• Communication Skills: Proficient in English (C1), with exceptional verbal and written communication abilities.
• Sales Methodology Expertise: Strong knowledge of High Performance Selling methodologies, complemented by advanced leadership, coaching, and people management skills.