About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Key Responsibilities

• Quality Assurance & Auditing: Perform rigorous quality checks on content produced by Technical Writers and Training & Design teams to ensure 100% accuracy and alignment with the business’s specific standards.

• Technical Proofreading: Edit, clarify, and proofread complex technical documents, ensuring they are free of errors and that technical jargon is translated into plain, safe, and actionable language.

• Feedback & Calibration: Work alongside creators to provide clear, actionable feedback on their work, helping to upskill the team and maintain a consistent " the business voice."

• Style Guide Stewardship: Maintain and improve team processes and style guidelines, ensuring all content follows established branding and formatting rules.

• Content Testing: Review and test published documents and training modules to ensure they are searchable, effective, and meet the needs of the end-user.

• Stakeholder Collaboration: Manage cross-functional relationships to fully understand the "why" behind a process before approving the final copy for client delivery.

• Process Innovation: Identify recurring quality gaps and develop innovative solutions or training "quick-hits" to resolve complex writing or design tasks.

• Data-Driven Quality: Use quality metrics and error-tracking to identify trends, providing well-reasoned analysis to leadership on how to improve overall content health.

Qualifications Summary

You will serve as the final authority on quality, ensuring that all operating guidelines, knowledge bases, and customer-facing content meet the exacting standards required by our clients. You will not just "fix commas"—you will act as a Quality Analyst, auditing the work of Technical Writers and Training & Design teams to ensure technical precision, safety-first communication, and brand consistency. By collaborating with SMEs and product designers, you will bridge the gap between complex autonomous vehicle technology and the people who need to understand it, ensuring that every piece of content is searchable, effective, and flawless.

Must Haves:

• Educational Background: BA/BS with a strong academic record—English, Journalism, Communications, or equivalent degree preferred.

• Editing Expertise: 5+ years of online editing, copy editing, or quality analyst experience, specifically within a technical or highly regulated field.

• Language Mastery: A flawless command of the English language with an elite eye for detail, meticulous grammar, and professional proofreading skills.

• Technical Translation: Ability to break down complex technical subjects (like autonomous vehicle technology) and ensure they are approachable for different audiences.

• Project & Time Management: Strong project management skills; able to hit deadlines for multiple content reviews at a time while maintaining a high quality-bar.

• Startup Mindset: Experience working in a fast-paced environment; thrives in ambiguity and can adapt quickly to changing client requirements.

• Feedback Delivery: Excellent interpersonal skills with the ability to provide critical feedback to peers in a collaborative and constructive manner.

Nice to Haves:

• AV Interest: A passion for autonomous driving technology and creating pleasant, safe user experiences through documentation.

• Content Strategy: Ability to make quality-based decisions based on credible metrics and communicate those findings to stakeholders.

• Tool Proficiency: Familiarity with web-based content management tools, Jira, and collaborative editing platforms (Google Workspace, etc.).

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.