ABOUT THE JOB

We’re looking for a Lead Product Designer to shape our web experiences across internal support and onboarding tools, along with customer-facing analytics dashboards. This role connects internal operations with customer value, helping teams work more efficiently while delivering clear, actionable insights.

As a senior individual contributor, you’ll define how CX, support and onboarding specialists navigate complex workflows, resolve issues, and guide customers to success. You’ll also evolve customer dashboards to make data intuitive and useful, while setting design direction and influencing product strategy across these experiences.

Working closely with the Product and Engineering team, you’ll turn complex problems into scalable, high-quality solutions. You’ll design for real-world edge cases while maintaining a strong bar for clarity, performance, and craft. You’ll have the opprotunity to mentor other designers and use design to drive outcomes like team efficiency, smoother onboarding, and better customer understanding.

Responsibilities:

• Own the design of web experiences across internal onboarding tools and customer-facing analytics dashboards
• Define and drive end-to-end user experiences, from early concepts through detailed design and launch
• Partner closely with Product, Engineering, and CX to shape product strategy and prioritize high-impact work
• Translate complex workflows and data into clear, intuitive interfaces that support complex data
• Establish and uphold a high bar for design quality, usability, and consistency across a broad product space
• Contribute to and evolve design systems and patterns to support scalable, cohesive experiences
• Mentor and support other designers through feedback, critique, and collaboration
• Conduct user research to identify opportunities and evaluate your work
• Use qualitative and quantitative insights to inform design decisions and measure impact
• Advocate for users while balancing business goals and technical constraints

ABOUT YOU

Required:

• 6+ years of product design experience, including web and mobile.
• Demonstrated experience shipping software products to production — not just designs. 
• Experience designing internal tools, operational systems, or complex dashboards
• Strong systems thinking and ability to simplify complex workflows and data-heavy experiences
• Familiarity with designing for complex systems with multiple user roles, permissions, or workflows
• Proven track record of influencing product strategy and leading initiatives as a senior IC
• High level of craft in interaction design, visual design, and information architecture
• Experience working closely with cross-functional partners in fast-paced environments
• Comfort navigating ambiguity and driving clarity across undefined problem spaces
• Experience mentoring or guiding other designers
• Excellent communication and storytelling skills, with the ability to articulate design decisions clearly

Preferred:

• Previous experience designing in environments with hardware or other physical systems
• Experience with data visualization or building analytics dashboards for non-technical users
• Experience improving internal tool efficiency at scale
• Comfort working with and interpreting data to inform design decisions and measure impact
• Experience contributing to or shaping design systems for web applications
• Familiarity with accessibility best practices for web applications
• Track record of improving design processes at the team level
• Experience in high-growth or evolving product environments where systems and processes are still being defined

WHAT YOU'LL DO

In your first 30 days, you will:

• Learn Radar’s mission and core values
• Complete onboarding and security compliance training
• Build a strong understanding of RADAR’s product, customers, and technology stack
• Establish relationships with Product, Engineering, and key stakeholders
• Audit current product experiences; identify quick wins and gaps
• Align on team priorities and design principles

In your first 60 days, you will:

• Drive design work for a key project from concept through execution, partnering closely with PM and Engineering
• Introduce improvements to workflows and interaction patterns
• Contribute meaningfully to the design system (patterns, consistency, scalability)
• Begin shaping product direction through design thinking and proactive problem framing

In your first 90 days, you will:

• Take ownership of design for your product area(s) or initiatives end-to-end
• Lead design for high-impact projects, influencing both what we build and how it works
• Elevate overall product quality and consistency across surfaces
• Identify and drive longer-term opportunities to improve the product experience
• Act as a trusted partner to Product and Engineering, helping guide strategy and execution

At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $190,000 - $250,000. Individual pay is determined by work location and additional factors,  including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan,  flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. 

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.